Faites un pas en avant et laissez-vous surprendre par Edenred. Chaque jour, nous fournissons des solutions innovantes pour améliorer la vie de millions de personnes, en connectant les employés, les entreprises et les commerçants dans le monde entier. Nous savons qu'il y a des centaines de façons pour vous d'évoluer. Avec nous, vous développerez vos compétences dans un environnement multiculturel, stimulant et dynamique.**Osez rejoindre Edenred et préparez-vous à vous épanouir dans une entreprise internationale qui vous offrira des opportunités infinies.**La méritocratie fait partie de notre ADN.Chez Edenred, nous reconnaissons, recrutons et développons tous les talents.Venez comme vous êtes, dans le respect de votre singularité et contribuer à l'aventure Edenred avec nous.Nous nous engageons à prévenir toute forme de discrimination et à proposer à tous nos candidats des opportunités égales indépendamment de leur genre et expression de genre, handicap, origine, croyance religieuse et orientation sexuelle ou tout autre critère.**Shift Lead – Service Operations****Edenred PayTech** – Swindon, Hybrid**Salary -** £43,200 **\* (inclusive of shift allowance)** + BonusAt Edenred PayTech, we power the technology behind seamless payments, trusted financial services, and always‐on digital experiences. Our platforms support millions of users globally — and keeping them stable, resilient, and high‐performing is critical to our success.We’re now looking for a Shift Lead – Service Operations to help us deliver exceptional service availability in a fast‐paced, follow‐the‐sun operational environment. This is a key role at the heart of our 24/7 service model, ensuring incidents are managed effectively, SLAs are protected, and our clients receive the high‐quality service they expect from Edenred PayTech.**Your Impact:*** Lead shift operations, ensuring incidents, requests, and changes are prioritised and managed effectively* Coordinate Major Incidents, driving swift service restoration and clear communication throughout* Manage and triage Jira Service Management tickets (CSD, CM, Incident), ensuring accurate updates and SLA compliance* Maintain ticket quality, monitor queues, and handle escalations with professionalism* Support Change, Release, and platform activities, including upgrades and planned work* Deliver structured, high‐quality shift handovers to global teams* Identify risks and opportunities, contributing to continuous improvement across Service Operations**What excellent Looks Like:*** Consistent SLA achievement* Stable, reliable platform performance* Effective Major Incident coordination* Clear, timely, and confident communication* Strong client satisfaction and trust**What You Bring:*** Experience in IT Service Operations or a similar shift‐based leadership role* Strong incident management capability and structured problem‐solving skills* Hands‐on experience with: + Jira Service Management (CSD/CM/Incident) + AppDynamics or Dynatrace + Citrix + SQL (queries) + Unix/Linux fundamentals + Confluence* Ability to communicate confidently with both technical and non‐technical audiences* Degree or equivalent technical experience**Who You Are:**You thrive in high‐pressure environments and bring calm, structure, and clarity when it matters most. You’re client‐focused, proactive, and collaborative — someone who takes ownership, spots opportunities to improve, and leads by example.**Your Growth at Edenred PayTech**We believe in developing our people. This role offers clear progression pathways into:* Shift & Incident Management* Service Operations Management* Major Incident Management* Service Reliability or Platform Engineering**What you will get:*** 25 days annual leave plus Bank Holidays* Hybrid working environment with a 3 days per week in the office* Income protection* Life insurance (4x salary)* Wellbeing Employee Assistance Program (extended access to family members)* Employee discount shopping platform* Digital learning platform* Complimentary fruit and other ‘in office’ snacks & refreshments* Volunteering programme* Social events* Pension Scheme – employer 6% with minimum employee contribution 3%* Discretionary bonus scheme based on company and personal performance* Holiday trading scheme (buy or sell up to 5 days)* Medical & international travel cover (leisure and action sports)* Employee referral bonus scheme* Season ticket loan* Cycle to Work scheme**Diversity:**Edenred PayTech are proud to be an equal opportunity employer. We will not discriminate against any applicant or employee based on age, race, colour, creed, religion, sex, sexual orientation, gender, gender identity or expression, national origin, citizenship, marital status or civil partnership/union status, disability, pregnancy, genetic information, or any other basis prohibited by applicable country or local law**Apply now and Vibe with Us!**
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