About THG We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition. Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition. With us, you’ll go further, faster. What are you waiting for? JOB DESCRIPTION: Location : Hale, Cheshire Position : Full-Time, Permanent Hours : 40 hours per week, variable shifts including some weekends (5 days a week) Salary : Competitive, reflecting your skills and experience Hale Country Club & Spa is recruiting for a full-time Spa Therapist to join our team. We are looking for individuals with a passion for spa and wellness, ready to deliver exceptional service and enhance experience for our esteemed members and guests. Hale Country Club & Spa offers an exclusive environment dedicated to enhancing well-being and lifestyle. The club features a state-of-the-art gym, luxurious spa facilities, and a range of wellness services designed to help members achieve their fitness and relaxation goals. From high-tech cardio and functional training areas to serene recovery zones and exceptional dining options, Hale Country Club & Spa provides a holistic approach to health and wellness, fostering a vibrant and connected community. Find out more about Hale Country Club here. PRIMARY ROLE RESPONSIBILITIES: Greet guests at reception to deliver a memorable experience Support the Spa Manager in delivering customer standards and constantly strive to exceed expectations Maintain a professional, clean environment ensuring that our guests/members are comfortable Fully understand existing treatments and procedures to effectively deliver a world class service Ensure that all treatment rooms are prepared and fit for purpose Attend weekly/monthly team meetings and events Deliver exceptional aftercare and retail recommendations to all clientele High standards of presentation and cleanliness are maintained at all times Delivering brand standards Booking in clients and taking phone calls Achieving treatment and retail targets Knowledge in our brands NVQ level 3 beauty therapy or equivalent Previous Beauty therapy experience in a 5star/luxury background Natural leadership qualities BENEFITS: 50% off dining at Hale Country Club & Spa and discounted membership Exclusive room rates for you and your family at King Street Townhouse Hotel 20% off dining at King Street Townhouse Hotel Up to 50% off on THG brands (Myprotein, Lookfantastic, ESPA, and more) In-person or video GP consultations, discounted prescriptions, and physiotherapy Increasing annual leave with service, plus your birthday off Continuous learning and development opportunities £250 bonus for referring a friend Complimentary meals during shifts and provided uniforms Compliance training in Food Hygiene, Alcohol Responsibility, and more based on your role Access to in-house Wellbeing Program Pension scheme for financial stability APPLICANT REQUIREMENTS: Specific experience within a spa/health club environment Qualified to NVQ level 3 or equivalent Experience with ESPA and Elemis is preferred but not essential Impeccable attention to detail and customer service experience Proven experience working as part of a successful team with excellent interpersonal skills ABOUT THG EXPERIENCE THG Experience is home to our portfolio of prestige event locations and luxury properties - including Hale Country Club & Spa, King Street Townhouse Hotel, Great John Street Hotel and 100 King Street. Through these venues, we create exceptional experiences, services and content - all of which ensure that our portfolio of brands and partners make real-world connections with their customers that create a lasting impact. We also collaborate closely with THG Society, our influencer marketing platform, which allows brands to access extraordinary locations, create content and host events with influencers and clients. THG Experience is perfectly positioned to deliver rapid growth for THG’s fast-moving, global brands. It’s an incredibly exciting time to be joining the team. Explore more about THG here. APPLY To apply, please send us your up to date CV using the link below. Visit our THG Careers page to learn more about current opportunities – we’d love to hear from you! THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability. THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community. Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.