MAIN REQUIREMENT - Technical claims handling experience The Best Connection are currently seeking experienced Insurance Claim Handlers, for our client in the Mansfield area You will love a challenge, problem solving, working hard and smartly to deliver the best possible outcome. Experience in a previous technical claims handling role is essential coupled with a solid understanding of building defect diagnosis, building & construction, HSE & CDM regulations. Cert CII or Cert CILA will also be of benefit The ideal candidate will be able to: Have a great knowledge of problem solving Work hard to deliver the best possible outcome Provide the best service Excel at building rapport with customers Excellent interpersonal and customer service skills in order to provide relevant and accurate information to customers Duties: Managing claims from the start, through to settlement Making decisions collectively on the extent and validity of a claim You will provide support and take ownership to drive the claim forward meeting every element of customer need Checking for any potential fraudulent activity You will specialise in buildings & construction, validating and settling commercial insurance claims. You will have the knowledge to build and scope repairs from £25-50k Guide policyholders on how to proceed with the claim, whether that be inbound or outbound calls Liaising with internal departments General administration duties Working hours: Working an 8 hour shift Monday - Friday between 8am - 6pm (37.5 hours per week) Saturday rota shift 9am-1pm Potential over time available, paid at time and a half Pay rate is negotiable dependant on experience. A full CV will be required, followed by an interview directly with the company!