Group Operations Manager (designate) initially £60,000 p.a.
(Plus attractive performance related bonus)
American Amusements Holdings Limited
Who are we?
American Amusements Holdings Limited (AAHL) is the parent company of three successful Superbowl branded Family Entertainment Centres operating in the South of England. Each centre offers a dynamic mix of leisure and entertainment activities including Tenpin Bowling, Laser Quest, American Pool and Amusements, alongside a strong F&B offering.
AAHL are recruiting a Group Operations Manager (designate) to join our growing team during an exciting period of transition, expansion and opportunity.
About The Role
This is a two-tier appointment, offering the right candidate the opportunity to begin as General Manager of our flagship site in Wokingham, with a view to progressing into the Group Operations Manager role after approximately 4-6 months, depending on performance, experience and operational success.
Once promoted, the Group Operations Manager will oversee the operations of our three Superbowl centres located in Wokingham, Woking and Ryde (Isle of Wight), working closely with the CEO and senior leadership team to drive standards, profitability and business growth.
Who are we looking for?
The successful candidate will already have significant experience in the management of leisure and hospitality venues, ideally within large-scale or multi-site venues, with a proven record of driving commercial performance, leading high-performing teams and delivering exceptional guest experiences.
You will thrive in a fast-paced environment, combining hands-on operational management with a strategic, analytical approach to business development and profitability.
A solid understanding of F&B operations, Tenpin Bowling, Laser Quest, Amusements (video/redemption), and gaming (AWPs, AGCs, MGD 5 and MGD 20) would be a distinct advantage.
Job Title
General Manager, progressing toGroup Operations Manager
Location
Wokingham with regular travel, once promoted, to Woking, Ryde (Isle of Wight).
Reports to
CEO
Key Responsibilities
Initially (as General Manager, Wokingham Superbowl):
Lead and manage the day-to-day operations of Wokingham Superbowl, ensuring the delivery of excellent service and guest experiences across all departments. Learning the ropes, top to bottom.
Drive revenue growth through strong cost control, performance management and creative sales initiatives.
Oversee all aspects of compliance, including Licensing, Fire Safety, HR and Health & Safety.
Recruit, train and motivate a high-performing team, fostering a culture of professionalism and accountability.
Report directly to the CEO, contributing to group-wide discussions on strategy, standards and operational performance.
Progressing to (Group Operations Manager):
Oversee all operational, financial and compliance aspects of three Superbowl centres in the South of England at Wokingham, Woking and Ryde.
Ensure the consistent delivery of high standards across all venues, driving profitability and customer satisfaction.
Recruitment of a Centre Manager to replace you at Wokingham
Support and develop the Centre Managers (including the new one recruited) and their teams, embedding a culture of excellence and continuous improvement.
Set and monitor performance targets across revenue, labour, GP% and expenditure.
Contribute to the companys growth strategy, identifying opportunities for business development and new business acquisitions.
Working pattern
The Group Operations Manager will join a management team comprised of the Financial Controller, Finance Director and CEO. Regular liaison too with the senior management team of sister company, Big Apple Entertainments Limited.
The successful candidate be required to maintain a highly flexible working pattern which is responsive to the needs of this thriving business. This will include evening and weekend work, travel to all three Superbowl sites on a regular basis and regular dialogue and liaison with the CEO. This rewarding opportunity is a perfect fit for a the right candidate, but they must be aware of the absolute commitment required to succeed in the role.
Skills required
Minimum 3 years experience in a senior management role within the leisure or hospitality sector.
Proven track record in leading teams and delivering commercial success in high-volume venues.
Excellent financial acumen, with experience managing P&L and analysing ROI.
Strong leadership, motivational and people development skills.
Confident and articulate communicator, both written and verbal.
Understanding of compliance, licensing and health & safety/accident prevention.
Experience with EPoS and reservation management systems.
Personal Licence Holder
Full, clean driving licence
Benefits
Bonus Scheme (up to £10k per quarter, £40k p.a.)
Salary uplift once appointed to Group Operations Manager
Company Pension
Travel costs reimbursement
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