Customer & Commercial Director (H/F) – SAFRAN LANDING SYSTEMS SERVICES UK LTD
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Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement, plus confortable et plus accessible. Implanté sur tous les continents, le Groupe emploie 100 000 collaborateurs pour un chiffre d'affaires de 27,3 milliards d'euros en 2024, et occupe, seul ou en partenariat, des positions de premier plan mondial ou européen sur ses marchés. Safran est la 2ème entreprise du secteur aéronautique et défense du classement « World's Best Companies 2024 » du magazine TIME. Safran Landing Systems est le leader mondial des fonctions d'atterrissage et de freinage pour aéronefs. Son expertise couvre l'ensemble du cycle de vie de ses produits, de la conception et la fabrication jusqu'à la maintenance et la réparation. Partenaire de plus de 25 avionneurs dans les domaines du transport civil, régional et d'affaires ainsi que dans le domaine militaire, Safran Landing Systems équipe plus de 35 000 aéronefs et ses équipements effectuent plus de 100 000 atterrissages quotidiens.
Mission description
The next chapter of sustainable aviation. Empowered by you. A member of the Senior Leadership Team, this key role will work closely with the Sales, Operational and Finance teams to maximise commercial opportunities, support cost reduction activities, identify working capital improvements and maintain high levels of Customer Satisfaction. A multifaceted role, primary accountabilities include:
* Customer Support Management (planning, relationships, quotes, invoicing and overdue payment management following contract award)
* Supply Chain responsibility (Direct Material Purchasing, subcontracting and Logistics)
* Rotable/Asset Management (including the identification of Gear Purchases and tear down, part liquidations/sales and Rotable Capex)
* Costing responsibility to support Major Bids/Customer RFP’s
* Indirect Purchasing/contract management responsibility for the site
You’ll have opportunities to learn and progress, with investment being made on site it's an exciting time to join our growing local team!
Benefits
* Early finish on a Friday
* 25 days of holiday, plus UK Bank Holidays, with options to buy or sell days
* Annual generous bonus and share scheme options
* Generous pension scheme with up to 8% matched contributions, and life assurance at 4x your salary
* Onsite parking, including EV chargers, a subsidised restaurant, bicycle storage, and shower facilities
* Flexible benefits and working options, enhanced maternity and family friendly benefits
What do I need to succeed in the role?
* The capacity to develop long‑term commercial and customer service strategies aligned with company objectives
* Positive and proactive approach to challenges and change management
* Systematic problem solver with the ability to implement solutions, undertake root cause analysis and instigate/manage change
* Business acumen and previous commercial exposure essential
* Financial awareness essential
* Strong negotiation skills with demonstrated experience in closing contracts with customers and suppliers
* Ability to manage and organise multiple projects/tasks at any one time
* Excellent communication skills to present effective and persuasive arguments/presentations on complex topics
* Good level of technical knowledge
* Experience in Aerospace sector preferred, MRO experience a bonus
* Prior management in a customer service or commercial management capacity, with a significant portion spent in leadership positions
Role will be office based but candidate must be willing to travel as necessary (predominantly Europe). At Safran, we understand that diversity and inclusion make teams stronger and more effective, and as an organisation, we are committed to fair and equitable employment practices for everyone.
Please apply by uploading a CV, and if your experience matches what we're looking for, one of our recruitment team will give you a call. Offers of employment will be subject to a relevant level of company security vetting, which may include a criminal record check. Join Safran and discover what we could achieve, together.
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