The closing date is 24th Sep 2025
Anticipated Interview date(s) 23/09/25
Job summary
To work as part of the administration team providing comprehensive administration/reception services including phone duties, data input, scanning, manage and receive telephone calls and messages, always ensuring effective communication and courtesy, supporting the multi professional team members with administrative tasks and generally assisting in the coordination of the smooth running of the reception. The post holder will act an ambassador for the service and will be the first point of contact and requires a great deal of flexibility.
To provide administration and reception specific duties and to support and give assistance to other departments as required due to service needs at the direction of the Administration Team Leader/Senior Administrator Matron or Senior Sister.
Main duties, tasks & skills required
To provide reception service, alerting staff to potential urgent issues.
* Process, update, and transmit patient data using the relevant computer system. Liaise with nurse specialist.
* Checking of patient notes for personal details, demographics, and safeguarding alerts when arriving them for their appointments within the hospital.
* Undertaking scanning on behalf of the UTC/MIU team.
* Scan and print CAS Card to go to nurse with any relevant alerts etc.
* Register overseas patients and copy ID, email overseas team documentation.
* Being responsible for patients' wellbeing whilst in the waiting areas.
* Check the outcomes have been completed on the relevant computer system and refer for fracture clinic if an appointment required if relevant.
* Book appointment for x-ray patients using computerised system and check in on arrival if relevant.
* Cross reference return CAS Cards to ensure all have been returned, uploaded and file as required.
* Emailing the Escalation form on closure of UTC/MIU.
* Being responsible for the locking of the hospital front doors and securing the waiting area if relevant.
* Receive calls, take messages, and distribute accordingly.
* Responsible for giving out and receiving keys making sure they are all accounted for at the end of the shift if relevant.
* Dealing with sensitive information.
* Provide advice to patient on non-clinical issues.
* Booking transport (taxis) for patients.
* Potentially dealing with aggressive patients and complex overseas patients.
About us
At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:
* Flexible working options to help you balance work and life
* NHS pension scheme for long-term financial security
* Generous annual leave allowance to recharge and relax
* A strong focus on career development to help you grow and achieve your potential
Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.
We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.
Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.
The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.
Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.
Job description
Please see attached Job Description & Person Specification for further details of duties and responsibilities.
Person specification
Qualifications
Essential
Business & Administration/Customer Service Level 2 qualification or equivalent experience in working in administration or prepared to undertake within agree time scale.
Evidence of administrative knowledge and skills equivalent to level of qualification.
Good general standard of education to GCSE level 4 or equivalent.
Excellent IT skills, i.e. Microsoft Word, Excel
Experience
Essential
Previous administrative experience and working as part of a team.
Previous experience of working face to face with the public in a busy environment, preferably frontline.
Desirable
Health Care Sector administrative experience
Additional Criteria
Essential
Ability to multi-task and quickly reprioritise when necessary.
Ability to manage own workload and work to deadlines.
Ability to build good working relationships at all levels.
Ability to manage challenging situation in line with Trust protocols.
Excellent interpersonal skills and abilities to communicate at all levels.
Excellent telephone manner.
Accuracy and attention to detail.
High standard of written communication skills with the ability to use e-mail and internet.
Flexibility to cover annual leave and sickness absence across departments to meet the needs of the service.
Car driver with a valid driving license or have access to transport with appropriate business insurance in order to travel to other sites to meet the needs of the service.
Smart appearance
Confident but calm when under pressure
Compassionate - Open minded, treats colleagues, patients, carers and relatives with dignity and respect.
Intuitive and caring nature.
Flexible and adaptable to meet the needs of the patients.
Sympathetic and considerate towards patients, carers and relatives.
Act in a way that supports equality and diversity.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
For help with your application, contact:
Nicola Stenning
Pay scheme
Agenda for Change
Band
Band 2
Salary
£ to £ Yearly
Contract
Fixed Term
Duration
6 Month(s)
Working pattern
Part-Time, Flexible Working
Reference number
184-OL-BL-3191
Job locations
Bridgwater Community Hospital
Bower Lane
Bridgwater
Somerset
TA6 4GU