Job Description
Job Title: Order Fulfilment Coordinator
Location: Cambourne
Department: SSC UK Customer Operations
Principal Purpose
The Order fulfilment team is responsible for the accurate loading, processing and administrative activities that support the order management process.
As a part of the order fulfillment team, the individual will assume the responsibility for successful order management, internal and customer communication, delivery status and invoicing responsibilities.
Principal Elements
* Working efficiently within CRM
* Sales order processing & invoicing in SAP
* Dealing with enquiries
* Processing credits, sales returns / Out of box failures and warranty replacement goods
* Processing of purchase orders to factories and third party suppliers.
* Maintaining e-mail inboxes
* Updating customer details in CRM
* Ensuring timely deliveries of orders to customers
* Liaising with customers and area managers
* Support demo processes and installations
* Identification of issues and working collaboratively with the appropriate support teams to solve at the root cause
* Continuous improvement of order transaction quality, revenue management and customer experience
* Drive order automation where appropriate
Candidate Requirements:
1. Strong unders...