Responsibilities
* Lead a team of Senior Managers across Operations and act as senior point of contact for AML, Enforcement and Compliance functions.
* Oversee day-to-day running of casework activity, ensuring quality, decision‑making standards, industry engagement, performance, data and delivery standards.
* Act as key decision maker and escalation point, coordinating departmental activity and providing oversight across operations.
* Collaborate with Operations and wider Commission teams to ensure consistency, alignment and efficient use of resources, building strong relationships with external stakeholders to support the business plan.
* Implement departmental changes, overseeing resource deployment across the function while continuously reviewing and improving ways of working for regulatory effectiveness.
* Contribute to the design and delivery of supervisory activity to raise standards, investigate regulatory breaches, strengthen internal quality and consistency, and deliver an effective external supervisory approach.
* Develop risk‑based tools, support risk matrix and decision‑making model, manage case evaluation and reporting, represent the Commission externally, and capture and share learning and best practice.
* Oversee projects and change activity, ensuring delivery to agreed timelines and budgets with clear risk, issue and resource management.
* Set the tone for ways of working across the function, act as a role model, chair key forums, provide technical input, and contribute to governance processes and representation of Operations key groups.
* Carry out other responsibilities appropriate to the level of the role and evolving organisational needs.
Qualifications
* Proven track record of leading multi‑disciplinary teams at a senior level, with direct management of senior managers and accountability for operational delivery and performance.
* Demonstrable experience of leading and implementing strategic change, improving operational models and driving continuous improvement in performance, quality and outcomes.
* Significant experience building effective relationships with senior internal and external stakeholders, including presenting to Boards or executive teams and representing the organisation at a senior level.
* Proven ability to oversee large‑scale operational activity, including managing risk, prioritising competing demands and ensuring delivery against performance, quality and governance standards.
* Strong experience of leading complex projects or programmes end‑to‑end, including managing resources, risks and delivery within agreed timelines and budgets.
Desirable
* Working knowledge of the Gambling Industry, Gambling Act, Lotteries Act, LCCP and key associated legislation (e.g. PACE, CPIA, POCA, Money Laundering Regulations).
* Professional experience in compliance, anti‑money laundering or enforcement pipelines, or a relevant professional certification (e.g., CAMS, ICA, LLM).
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