Job Description
Academy Facilitators are expert trainers, facilitators and skilled learning professionals responsible for delivering engaging, practical, and high-impact learning experiences across TheCampus@Informa. Each Facilitator brings deep subject matter expertise in their domain — whether Sales, Marketing, Events, People, or another Academy area — and plays a critical role in building the confidence, capability, and performance of our colleagues.
Working closely with Academy Partners, Facilitators co-design and refine content to ensure learning is relevant, inclusive, and directly applicable to real-world challenges. They lead interactive live and virtual sessions using a blend of coaching, discussion, and immersive techniques — bringing concepts to life and helping colleagues apply new skills in their day-to-day roles.
Academy Facilitators also support continuous improvement by providing feedback on content, capturing learner insights, and promoting a culture of learning through the use of our AI-powered ecosystem, Elysia. By embedding learning in the flow of work, they ensure colleagues develop skills in smart, sustainable, and scalable ways.
Reporting into the relevant Head of Academy, Facilitators are key to ensuring that Academy learning is consistent, practical, and designed to enable performance and progression across Informa’s global business.
Key Responsibilities
Learning Programmes
1. Facilitate at least 50 hours of learning monthly across live virtual, in-person, or hybrid formats.
2. Deliver sessions tailored to regional audiences and learning styles.
3. Create safe, engaging, interactive, and inclusive learning environments.
4. Partner with others in the team to review content, practice delivery, and ensure alignment to learning outcomes.
5. Prepare pre-session materials, activities, and logistics.
6. Stay familiar with new programme launches and facilitate pilots.
Learner Engagement
7. Encourage open discussion, reflection, and practical application.
8. Coach participants through exercises and action planning.
9. Adapt facilitation style to suit different audiences and maturity levels.
10. Use Elysia during sessions to demonstrate workplace AI use (, time-saving prompts, scenario generation).
11. Support learners in prompt engineering and ethical AI use.
Continuous Improvement
12. Collect and review session feedback and learner assessments.
13. Identify improvements in content or delivery, share ideas with the broader team.
14. Participate in post-programme debriefs to ensure transition of learning to on the job performance.
15. Stay up to date on learning trends and digital facilitation.
16. Attend internal upskilling sessions on learning design, AI use, and inclusive delivery.
17. Share knowledge and coach other trainers as needed.
Qualifications
Experience / Qualifications
18. Experience in training delivery, facilitation, or learning consultancy, or a strong desire to transition from a subject matter expert in a key business function ( Sales, Marketing, Operations) to training delivery.
19. Skilled in live facilitation, coaching, and digital engagement tools (, Miro, Zoom, MS Teams).
20. Confident adapting delivery to diverse global audiences.
21. Exposure to or experience with AI tools to helping people learn, grow and perform.
22. Demonstrated commitment to inclusive and learner-centred approaches.
Key Performance Indicators (KPIs)
23. Learner satisfaction/quality scores target: +85%.
24. Learning adoption target: 15+ hours per colleague of learning pr year (captured in PowerBI Dashboard).
25. Facilitation delivery: 50+ hours/month.
26. Feedback implementation rate: +80% of sessions include actioned improvements.
27. Stakeholder satisfaction NPS or equivalent: 80+.
Additional Information
We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely.
We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at
Our benefits include:
28. Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
29. Broader impact: take up to four days per year to volunteer, with charity match funding available too
30. Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
31. Time out: 25 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
32. A flexible range of personal benefits to choose from, plus company funded private medical cover
33. A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares
34. Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more
35. Recognition for great work, with global awards and kudos programmes
36. As an international company, the chance to collaborate with teams around the world
We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.
If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.
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