Overview
Tom Ford - Counter Manager - H Beauty Milton Keynes at The Estée Lauder Companies Inc.
The Estée Lauder Companies Inc. is a leading manufacturer, marketer, and seller of quality skin care, makeup, fragrance, and hair care products with a global presence in approximately 150 countries and territories. Brands include Estée Lauder, Clinique, M·A·C, La Mer, TOM FORD, Jo Malone London, and many others.
Responsibilities
* Provide inspirational, authentic, and personalized customer service to support sales and customer satisfaction goals.
* Lead, coach and develop the team of Sales Associates to achieve sales, customer service and operational targets under the direction of the Store Manager.
* Demonstrate proven supervisory, coaching, and retail operations skills in a fast-paced retail environment.
* Contribute to creating and executing an agile business plan to recruit and retain customers through in-store events, strategic targeting, and CRM activities.
* Maintain accountability for store performance, including leadership of a high-performing team and effective business planning.
Qualifications
* Proven retail experience, preferably within cosmetics.
* The ability to deliver inspirational, authentic and personalized customer service.
* Previous supervisory experience with a track record of coaching/mentoring others to achieve sales and customer service targets.
* Retail operations experience including inventory management and cash reconciliation.
* Ability to work retail hours including days, nights, weekends and special events in a fast-paced environment.
* Experience with retail point-of-sale software and proficiency in Microsoft Office.
* Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview.
Additional Information
We value diversity of thought and people and offer progressive career opportunities, comprehensive training and development, and a competitive remuneration and benefits package.
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