We are committed to communities where older people flourish, by providing opportunities for our residents to enjoy treasured relationships, exercise choice and feel valued. When you join the St Monica Trust, you'll be part of an organisation built on 100 years of trust, thanks to the people who work for us. Our benefits and perks for permanent and fixed term jobs include a generous pension scheme, Life Assurance, at least 23 days' annual leave plus bank holidays, access to retail and other discounts, subsidised gym, restaurant, free parking and much more
Shift times are
£12.87 per hour plus enhancements where applicable
Key Results
Summary responsibilities
* Delivering Service Level Agreement for our residents through full responsibility and accountability to provide a high-quality customer service and care.
* Ensure all safety and emergency procedures are followed.
* Monitoring of the innovation acoustic monitoring system and following procedures in the event of an incident.
* Ensuring the safety and well-being of our residents.
* An understanding of care/night-time care.
* Production and submission of incident reports.
* Following check-in and sign-in protocols to ensure escalation procedures are confirmed and tested, prior to the shift starting.
* Keeping records of site activity through the Daily Occurrence Book.
* Immediate escalation of incidents to care homes.
* Proactive attitude and the ability to work well as part of a team.
* Ability to adapt and deal with the unexpected.
* Build and maintain positive relationships with a wide range of stakeholders across and externally to St Monica Trust.
Skills and experience
Communication
* Numeracy, literacy and verbal skills.
* Communicate with people with different communication needs.
* Understand and follow instructions and procedures.
* Strong customer service skills.
Thinking Style
* Analyses and evaluates given information.
* Adapts style and approach appropriate to situation or task.
* Drive and motivation.
* Positive approach to challenges.
* Evidence of interest to make a difference.
* Challenge, or suggest new ways of working.
Well-being and Values
* Demonstrate interest, care and attention.
* Create a positive impression.
* Reliable, dependable and professional.
* Aware of cultural and individual differences in all interactions and service areas.
Working with others
* Works effectively as part of a team.
* Strong customer focus.
* Builds relationships of trust with others (team, residents and their family & friends).
* Displaying a welcoming and approachable style.
Other Skills and Qualifications
Essential
* GCSE English and Maths
* Previous experience of working in a care home environment
* Understanding of technology and IT systems
Desirable
* Experience of using Acoustic Monitoring systems
* Understanding of the needs of older people, including dementia and complex care needs.
* Understanding of GDPR.
Additional Information
* Duties must be carried out in compliance with St Monica Trust's Equality, Diversity and Inclusion Policy.
* This role profile contains the principal accountabilities relating to this post and does not describe in detail all the duties required to carry them out.
Salary Ranges:
£25, £25,431.12
Time Type:
Part time
If you have any queries please email our Recruitment Team -