Shift Pattern
Monday to Sunday, 6 On 3 Off, 04:00-12:30 / 12:30-21:00
Shift Allowance
£160 per month & £20 per late shift for on-call
Role Overview
IT Airport Engineer – Glasgow Airport
ESP Global Services is seeking a highly skilled IT Airport Engineer to provide on-site support for the airport's passenger processing systems. You will ensure the seamless operation of all IT systems, meeting contractual service level agreements.
Key Responsibilities
* Perform regular routine and preventative maintenance on IT equipment for passenger processing.
* Conduct floor‑walking to monitor the health of airport IT systems and identify potential issues before they impact operations.
* Respond to incidents and service requests via the Global Service Desk, ensuring SLAs are met.
* Troubleshoot and resolve issues related to airline host systems, connectivity, and other critical IT components.
* Maintain communication with colleagues and the Global Service Desk, providing timely updates on incident status.
* Identify spare parts and raise requests with the Global Service Desk to ensure incident progress.
Requirements
* Proven hands‑on IT support experience with strong hardware and software knowledge.
* Effective communication skills, liaising with technical and non‑technical teams.
* Ability to work efficiently under pressure, meeting tight deadlines and urgent incidents.
* Strong customer service orientation; professional, courteous, solution focused.
* Good working knowledge of Microsoft desktop software, network protocols, server hardware, and IT configurations; relevant certifications desirable.
* A full UK driving licence for travel between sites.
* A clear 5‑year employment history required for security clearance.
Benefits
Competitive compensation, shift allowances, and a comprehensive benefits package.
#J-18808-Ljbffr