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Field Service Technician - Catterick, Catterick
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Client:
Location:
Catterick, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
341a9c83ccfc
Job Views:
6
Posted:
05.05.2025
Expiry Date:
19.06.2025
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Job Description:
£ per hour
3-month contract
On-site, Catterick
This role requires someone either already actively SC Cleared, or someone who is SC Clearable (You must be a UK national, or have been a resident of the UK for at least 5 years to be SC Cleared).
Summary of Responsibilities:
* Manage and maintain IT services and equipment within your assigned Hub and surrounding spokes.
* Queue Ticket Management: Manage and update tickets assigned to your Hub, ensuring service levels are maintained.
* Hub Stock Management: Oversee asset management, including scanning items in and out of locations.
* Disposal Management: Manage the disposal of equipment, ensuring compliance with contractual requirements.
* Hardware Repairs: Perform hardware repairs on in-warranty equipment, liaising with vendors for parts and returns.
* Locker Replenishments: Replenish lockers with necessary equipment as per contractual agreements.
* Service Improvement: Identify and report potential service issues or improvements.
* Process Adherence: Follow all agreed processes and procedures from the Authority.
Essential Requirements:
* Security Clearance: Must have or be able to obtain SC clearance.
* Nationality: Must be a UK National with a UK passport.
* Availability: Must join the out-of-hours (OOH) rota and standby.
* Driving Licence: Must have a full, clean driving licence.
* Experience: Minimum of 2 years’ experience in a PC field service or PC field workshop environment.
* Technical Skills: Proficient in diagnosing, troubleshooting, supporting, and repairing hardware, including complex laptop repairs.
* Certifications: Willing to undergo training for HP and Dell desktop and laptop support.
This role requires a proactive and detail-oriented individual who can manage multiple tasks efficiently while maintaining high service standards. If you meet the essential requirements and are ready to join a dynamic team, we encourage you to apply.
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