Job Description
Interim Repairs Delivery Manager – 6 Month Contract
📍 London (4 days per week in office) | 💷 £300–£350 per day | ⏳ 6 months
We’re seeking an experienced Repairs Delivery Manager for a 6-month interim contract. This role focuses on leading a team of Repairs Officers to deliver a high-quality responsive repairs service, with particular emphasis on managing cases relating to damp and mould.
The role:
* Line manage and support a team of Repairs Officers.
* Take the lead on damp and mould casework, ensuring swift, effective and customer-focused resolutions.
* Oversee day-to-day repair operations and monitor contractor performance.
* Use data and insight to drive service improvements and identify recurring issues.
* Manage escalations and complaints, maintaining a high standard of customer care.
* Work collaboratively with internal teams and external suppliers to ensure best outcomes.
About you:
1. Strong experience in housing repairs or property services.
2. Proven leadership skills with experience managing teams.
3. Knowledge of damp and mould case management.
4. Track record of delivering service and performance improvements.
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