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Job title: Operational Support Officer
Location: HMP Ashfield, Bristol
Salary: £25,494 per annum, plus Serco benefits
Working hours: Full‑Time, 40 hours per week; Part‑Time hours also available.
Responsibilities
* Report directly to the nominated Custodial Operations Manager and carry out duties as detailed by them.
* Work in the control room monitoring CCTV and radio systems, alerting staff when alarms are raised and completing all necessary paperwork.
* Carry out routine net test calls and cell call checks.
* Work in the Gatehouse area, giving access to visitors and staff, including searching of vehicles and staff when required.
* Assist with the escorting of vehicles around the establishment.
* Allocate BWVC and be responsible for the equipment.
* Assist in the Command suite if required.
* Be involved in exercises and contingency planning.
* Perform any other OSO related duties.
Qualifications
What you need to do the job
Minimum: GCSE Maths & English grade C or above or equivalent; good knowledge of IT skills.
Desirable: Knowledge of security procedures; IT literate with a good understanding of Microsoft Office applications; good communication skills with external agencies.
Experience
* Experience of a secure environment or of a similar client group (not mandatory).
Skills and Abilities
* Organisational and analytical skills.
* A team player with flexibility and interpersonal skills with visitors, staff and prisoners; good communication skills and the ability to monitor and audit processes and procedures; proven ability to liaise effectively with other agencies.
* Report writing; numerate (interpretation and collection, presentation of statistics).
* Requires utmost trust and decorum when dealing with sensitive information.
* Full driving licence.
* Position includes shift work that may include working nights.
What We Offer
* Competitive salary.
* Up to 6% contributory pension scheme.
* An autonomous and supportive culture.
* The chance to make a positive difference to public sector services.
About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
Apply
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Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
We see people first and foremost for their performance and potential, and we are committed to building a diverse and inclusive organisation that supports the needs of all. We’ll make reasonable adjustments at interview through to employment for our candidates. We’re a proud holder of the Silver Inclusive Employer Standard and actively encourage applications from females, those with disabilities or from an ethnic minority background.
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