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Process Manager
Edenred PayTech
Hybrid – Swindon, Wiltshire or Paddington, London
Competitive Salary + Bonus
Objective of the Function/ role
The Paytech Nexus platform is the core processing platform for the Edenred group and processes over 1.5 billion transactions per year, in 30+ countries, over many different channels including open-loop card schemes, 80+ closed-loop card schemes, various funding channels and UK & SEPA bank payment rails.
This capability is utilised by a diverse portfolio of financial programmes including fintech challenger banks, travel products, fuel products, employee benefits and retail gifting.
Paytech issue products for its agents under Paytech's own e-money licence, overseen by the UK & Belgium regulators. Paytech also process transactions for clients who have their own e-money/banking licence.
This is a fantastic opportunity for an experienced process driven individual to join the 'Portfolio Tools & Process team' who are responsible for deploying tools and processes across Paytech to support PayTech's portfolio delivery. This involves over 300 people in Market Success Delivery, Product & Technology departments.
This role presents an opportunity to be part of a fast-moving environment where you will be contributing to the team's key objectives which include:
* Providing financial metrics and breakdown to provide give financial insights
* Providing a single reference point for all employees for the end-to-end portfolio delivery process
* Administrating and maintaining the tooling to maximise benefits for Paytech.
* Providing KPIs on portfolio delivery to provide business insights aligned to the strategic goals
* Enabling Paytech to run an efficient, standardised delivery process, utilising tooling for the business to make informed decisions
Accountable to
Portfolio Tools & Process Manager
Key Responsibilities
Process:
* Support Process Implementation and Control: Assist in the implementation and oversight of portfolio delivery processes to ensure effective execution.
* Run Review Meetings: Run the regular review meetings, preparing the data, communicating with participants, and ensuring the process is adhered to.
* Facilitate and Support: Facilitate and support quarterly planning activities adopting a continuous improvement approach to participation, process and data.
* Monitor User Adherence: Manage the monitoring and measurement of user compliance with established processes.
* Facilitate Stakeholder Workshops/Meetings: Enable the process owner to conduct stakeholder workshops by gathering relevant data in advance and supporting by compiling findings for analysis post-workshop/meeting.
* Quality Assurance: Proactively highlight potential defects in portfolio delivery processes, ensuring that improvements are addressed promptly.
* Encourage Innovation: Share ideas and potential improvements, no matter how small, to foster innovation and help achieve business objectives.
Tools:
* Process Implementation: Implement & advise on portfolio delivery processes set up in tools (e.g. JIRA, Tempo).
* Configuration Changes: Implementation of portfolio delivery tool configuration changes
* Monitor & Maintain: Monitor and maintain processes that rely on tools for implementation and execution providing tool configuration changes, as required.
* Process Run: Carry out operational running updates to JIRA, Tempo and other tools that support Paytech portfolio delivery.
Management of Change:
* Document, educate & train: Contribute to documentation and training materials for users of the portfolio delivery model, processes and tools to ensure the information is easily found, referenced and distributed.
* Train users: Deliver training and hold Q&A surgeries for new users of a process or tool, and the rollout of new processes, to support portfolio delivery.
* Organise change surgeries: Organise regular change surgeries where ideas can be shared, and potential changes can be discussed to enable efficient management of change.
* Inform Users: Inform users of changes to the current portfolio delivery tools and processes, facilitating their understanding and ensuring adoption/corrective action is taken where required.
Control:
* Monitor & Ensure Data Quality: Maintain high standards of accurate data quality, identifying issues in data quality and proactively ensuring corrective action is taken.
* Measure & Monitor: Carry out measuring and monitoring activities, as well as provision of feedback on performance of portfolio delivery processes to ensure quality, efficiency of processes, and inform ongoing improvements.
* Troubleshoot and Optimise Processes: Support users encountering issues with new processes and tools to ensure adherence to the processes and gather feedback for ongoing improvements.
* Support strategic decision making: Responsible for monitoring metrics and tracking of KPIs.
Key Working relationships
* Portfolio Tools & Process Manager
* Process Owners
* Market Success teams
* Multi-disciplined Product domain teams
* Agile delivery teams
* Internal teams (e.g. finance, legal and compliance, operations)
Key Result Areas
* PayTech's E2E Portfolio delivery enables the business strategy and goals to be met
* Appropriate governance is applied to delivery and a continuous improvement approach adopted
* Technical deliveries are planned and executed in a way that enables the business goals to be met
Core skills & behaviours
Education:
* Graduate, or equivalent experience
Professional Experience:
* Experience of managing multiple stakeholders towards a common goal would be beneficial
* Understanding of Change Management is desirable
* Relevant experience in a process orientated role, or involvement in improvement initiatives with measurable results would be desirable
* An understanding of project management and agile portfolio delivery methodologies would be beneficial
* Experienced at preparing training materials and deliver of training would be beneficial
Technical skills:
* An analytical ability to recognise behaviour, and data patterns, is essential
* Familiar with JIRA, Confluence and reporting tools as a user is beneficial
* Experienced JIRA administrator/user is desirable
* Understanding of Reporting tools and business KPIs would be beneficial
* A good knowledge and use of Microsoft suite with ability to prepare and deliver presentations
Soft skills:
* Ability to troubleshoot and optimise business processes
* Excellent attention to detail
* Innovative and creative problem solver
* Adopts a methodical approach to tasks paying attention to detail
* Good oral and written communication skills and not afraid to challenge
* Good organisational skills with the ability to prioritise and manage own workload
* Self-motivator, who takes ownership of their work' and thrives in a fast-paced environment
* Ability to work across multiple teams and interact with different roles in the business, including senior members
* Commitment to continuous improvement
* Positive 'can-do' attitude, determined, enthusiastic and resilient
* Ability to facilitate and ensure adoption of business processes
* Ability to work in a team to reach a common goal
* Aptitude and commitment to developing a good understanding of Paytech's strategy, culture, and products
Additional Information
Paytech currently operates a hybrid working model between home and office working. Paytech have offices in London, Swindon, Brussels, Bucharest and Mexico City.
What you will get:
* 25 days annual leave plus Bank Holidays
* Hybrid working environment (min. 3 days per week in the office)
* Pension Scheme – employer 6% with minimum employee contribution 3%
* Medical & international travel cover (leisure and action sports)
* Income protection
* Life insurance (4x salary)
* Wellbeing Employee Assistance Program (extended access to family members)
* Holiday trading scheme
* Season ticket loan
* Cycle to Work scheme
* Employee discount shopping platform
* Employee referral bonus scheme
* Digital learning platform
* Complimentary fruit and other 'in office' snacks & refreshments
* Volunteering programme
* Social events
Why Edenred PayTech?
We are a subsidiary of the Edenred group and leaders in prepaid solutions including banking, virtual cards, debit, credit, and prepaid processing.
As an Edenred PayTech employee you will get the support and structure that you need to enjoy your work and develop your career while doing what you love and making a difference in a fast-paced and innovative business.
Diversity:
Edenred UK and PayTech are proud to be an equal opportunity employer. We will not discriminate against any applicant or employee based on age, race, colour, creed, religion, sex, sexual orientation, gender, gender identity or expression, national origin, citizenship, marital status or civil partnership/union status, disability, pregnancy, genetic information, or any other basis prohibited by applicable country or local laws.
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