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Head of Information Technology, nottingham
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Client:
Xpertise Recruitment
Location:
nottingham, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Views:
3
Posted:
23.05.2025
Expiry Date:
07.07.2025
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Job Description:
Head of IT
Nottingham (Hybrid)
80-85k plus car and other benefits
The Head of IT will be accountable for managing day-to-day IT operations, leading a small internal team, coordinating third-party providers, and ensuring the successful delivery of a broad portfolio of technology projects.
The successful candidate will balance hands-on delivery oversight with commercial and strategic thinking — ensuring the IT function supports current operations while also enabling future growth, automation, and digital capability.
Key Responsibilities
Operational IT Management
* Maintain a stable and responsive 24/7 IT environment across multiple sites and systems
* Coordinate day-to-day support activity, including escalation paths for retail, warehouse, and back-office functions
* Manage and review third-party MSPs and vendors to ensure service quality and contractual performance
* Own internal IT procedures, documentation, asset management, and first-line support structure
Budgeting, Forecasting & Performance Management
* Oversee delivery of key IT projects including; Cloud migration of WMS (Proteus), SAP CCO rollout to Pets and Friends, Power BI implementation, eCommerce platform consolidation, Retail and infrastructure upgrades (e.g. phones, networking)
* Lead IT input into new site openings, system transitions, and operational automation initiatives
* Work with the Finance Director and external advisors to maintain a prioritised roadmap of IT change
Strategy and Planning
* Define and communicate the future structure and direction of the IT function
* Plan IT resourcing to support growth, including internal and external roles (e.g. SAP, BI, infrastructure)
* Identify opportunities for automation and improved integration between systems
* Maintain a view of the IT landscape including system interdependencies, integrations, and risks
Security and Resilience
* Ensure cyber risk, data protection, and disaster recovery protocols are in place and maintained
* Oversee business continuity planning for IT systems and infrastructure
* Ensure compliance with relevant legislation and internal governance standards
Person Specification
* Experience leading IT in a multi-site environment (retail, distribution, or wholesale preferred)
* Strong track record of vendor and MSP management
* Experience delivering complex IT projects, ideally involving cloud transitions, eCommerce, EPOS, or ERP systems
* Familiar with SAP Business One, retail integrations, and WMS systems
* Comfortable working in a hands-on IT team
* Able to work cross-functionally and communicate effectively with both technical and non-technical stakeholders
* Pragmatic, structured, and delivery-focused
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