Resident Associate
The organisation
We are partnering with a large-scale Build to Rent operator managing modern residential developments in London. The organisation is people-first in its approach, with a strong focus on resident experience, community engagement and consistent service delivery.
This is an environment suited to individuals who enjoy structured processes, daily resident interaction and working as part of an on-site team. The developments are professionally managed, well-resourced and designed to support long-term resident satisfaction.
The role and responsibilities
As a Resident Associate, you will support the Resident Manager and Assistant Manager in the smooth day-to-day running of two residential developments totalling around 700 homes. This Resident Associate role is front-facing, administrative and service-led, with regular resident interaction throughout the day.
Key responsibilities include:
1. Acting as a first point of contact for residents, providing a professional and welcoming service at all times.
2. Managing resident queries through a CRM system, ensuring cases are logged, updated and closed within agreed timeframes.
3. Supporting move-ins a...