Job Description
Customer Support Advisor
BMW Newbridge
Salary up to £25,396.80
Colleague Benefits
* Enjoy your birthday off on us every year!
* Colleague Discount We offer excellent discounts on new and used car purchases, parts and servicing across all our brands.
* Industry leading training and development opportunities.
* Generous Holiday Allowance Your free time matters to us! We give all our employees up to 40 days annual leave each year.
* Your Family Matters As a family run Company, your family matters to us. We offer our employees a pension plan, death in service scheme and access to our staff saving club. We also offer free corporate passes for Five Sister Zoo, Almond Valley and many more local attractions!
* YourDiscounts is our retail discount partner. You can save hundreds of pounds on everything from holidays to your weekly shopping!
* Vehicle Introduction Bonus Earn £100 by referring a friend or family member to purchase a car at one of our Dealerships.
* Up to 5 study days off per annum, plus time off for any exams.
Role Overview
Customer Interaction & Needs Assessment: Build rapport with customers, listen to their service or repair needs, and use your understanding to recommend the best products or services for them.
Product & Service Promotion: Promote key products like extended warranties, service plans, and genuine parts, while identifying opportunities to upsell additional services or current promotions.
Customer Communication & Follow-Up: Maintain accurate customer records, and use text, phone, or email to follow up on customer satisfaction, ensuring a seamless and supportive experience.
Team Collaboration & Support: Work closely with colleagues across various departments, including CRM, to provide a coordinated service and assist customers who may not be attended to.
Customer Care & Additional Support: Occasionally assist in the reception area, greeting customers, and offer to collect or deliver cars for service as needed, ensuring a positive customer experience.