We are currently recruiting for an Administrator to join our team in Burnley. This role involves managing reception and front-of-house duties, ensuring a welcoming and efficient service for visitors and staff. You will collaborate with team members to achieve departmental objectives and support day-to-day operations. This position requires strong organizational skills, attention to detail, and the ability to manage multiple tasks in a dynamic environment. Please note, this is a fixed-term contract (FTC) for maternity cover, lasting 12 months and offered on a part-time basis of 18.5 hours per week Newground Together is an independent charity supporting people in their local community. It is part of the Together Housing Group. It’s aim is to empower people to create sustainable communities that are connected, resilient, healthy and prosperous. As a non-profit organisation, any money we make is invested back into the company for the benefit of the residents and local communities where we work. As an organisation we are committed to having a Diverse and Inclusive workforce. We would therefore welcome applications from candidates with any of the nine protected characteristics. We are also proud to be a Disability Confident employer Requirements Outline of key responsibilities for the Administrator… Providing professional administration support to Newground staff in liaison with the Management Systems Coordinator. General typing / mail merge / photocopying / collating information/ Scanning documents / maintaining spreadsheets/databases To ensure that customer feedback information is reviewed and effectively reported on through obtaining and collating information from project evaluation surveys/customer feedback surveys/ press media coverage/customer satisfaction surveys. Ensure the customer relationship management database is kept up to date with all the required information for each contact. To use social media and utilise Social Media management systems to find and engage with potential customers, listen to brand chatter and drive traffic to the company website. Collating paperwork relating to funding / audits To ensure the reception area projects a professional image and ensure any information displayed is up-to-date and relevant. To ensure that any visitors to Newground are welcomed and dealt with professionally and promptly. To answer all external telephone calls promptly, ensuring any messages are relayed clearly to the relevant person. To take responsibility for the mail room and ensure that both incoming and outgoing mail is processed promptly. Administration of internal and external events; updating spreadsheet bookings/room bookings/purchasing refreshments/obtaining costs etc. We are looking for someone who has… Proven experience of providing a comprehensive administrative service Experience of working with a broad range of customers Ability to work under pressure, delivering quality work to tight deadlines To demonstrate a proactive approach to problem solving An ability to work on own initiative To have a working knowledge of Microsoft Office applications, specifically Word, Excel, Outlook Benefits In return, we are offering the successful candidate in the Administration Assistant Role… Please note, this is a fixed-term contract (FTC) for maternity cover, lasting 12 months and offered on a part-time basis of 18.5 hours per week Starting salary of £12,121 (pro-rated) Annual pay scale increase 27 days holiday (rising to 32 over 5 years’ service) bank holidays A flexible working environment, with a range of family friendly policies You will be working 18.5 hours per week, days are negotiable Office Based Role Working arrangements are flexible in line with our Smart Working culture so that we deliver an excellent and accessible service for customers. Wide range of technical, professional, and personal development training opportunities Attractive pension scheme Health and wellbeing benefits including access to GPs A range of financial and lifestyle benefits including cycle to work, vehicle leasing and financial advice We have a range of staff support networks, including menopause, culturally diverse, LGBTQ and disability. To view the full range of our award winning benefits click on the Employee Benefits Link THG reserves the right to close this vacancy early if sufficient numbers of applicants are received. Therefore, please apply without delay!