We are looking for a Customer Service Advisor to join our Accident Repair Centre in Rochester. The position is a high-profile role within the business, with responsibilities including managing all site administration, ensuring efficient vehicle collection and delivery, and providing exceptional customer service. For more details, watch our introduction video here.
The role includes, but is not limited to:
1. Inspecting vehicles and assessing damage; taking clear photos throughout.
2. Handling administration duties, including liaising with customers.
3. Logistical and transport planning.
4. Maintaining a clean and organized working area.
5. Adhering to all health and safety regulations and reporting issues promptly.
6. Coordinating with workshop staff to ensure efficient vehicle processing.
7. Performing ad hoc administrative duties as assigned by the Bodyshop Manager.
8. Maintaining a positive and enthusiastic attitude.
9. Collecting and delivering vehicles while observing highway laws, including speed restrictions.
10. Possessing a full UK Driving License.
Ideal candidates will be self-motivated, enthusiastic, organized, detail-oriented, supportive team players, and capable of completing tasks to a high standard within given timeframes.
Halo ARC Rochester is part of Halo, the industry-leading UK-based accident repair group with 35 centres nationwide. We are partnered with IRS in Germany, providing excellent training, development, and employee packages.
Salary: £30,000 per annum, with an increase after a 6-month probation period.
Hours: 8am - 5pm Monday to Friday, with 1 in 2 Saturdays as needed.
We offer an excellent package, including:
* Accredited Living Wage Employer
* Employee assistance program
* Health and wellbeing apps
* Cycle scheme
* Gym discounts
* Retail and restaurant discounts
* Life and health insurance
* Virtual GP
* Enhanced family-friendly pay
* Free fruit and pizza
* Referral bonuses
* Recognition rewards
* Team event budget
* Discounted LV insurance
* Paid breaks
* 25 days holiday plus public holidays
* Opportunities for career progression
* Pension contributions
* Modern, clean working environment
We are committed to equality and inclusion and welcome all applicants.
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