Job Details Grade: 4A Hourly Rate: £13.73 - £14.46 Salary: £25059.96 - £26392.21 per annum Hours: 35 Duration: Temporary until 31/03/2028 or earlier return of the post holder Interviews will be held in the week of 8 January 2026. Role Purpose Three Business Support Assistant roles have become available at the Hawick Contact Centre. This role will suit you if you are a people person and a fast learner with excellent IT and Customer Service skills. We are looking for full time, however will consider part time that fits in with other commitments (such as caring responsibilities, study etc). This may suit if your college/Uni Course leaves you with regular free time. This post will be based from Hawick, however Hybrid working will be available once suitable training has been completed. The main task will be dealing with customers contacting Customer Advice and Support via telephone, assisting with enquiries. Essential Minimum of 3 Standard Grades at level 1, 2, 3 (or equivalent), including English Informal Enquiries Informal enquiries may be made to Laura Mcleod at Lauraj.mcleod@scotborders.gov.uk Scottish Borders Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from all minority groups and individuals who identify with one or more of the protected characteristics as defined by the Equality Act 2010. In particular from candidates who assess themselves as having a disability, under the Disability Confident Employer scheme this guarantees an interview to those individuals who meet the essential criteria of the post. All appointments will be made on merit. Scottish Borders Council is committed to providing support for Armed Forces Veterans. Showing its commitment to the Armed Forces Covenant, the Council guarantees an interview to veterans who meet the essential criteria of the post. All appointments will be made on merit.