Business Support Officer - Direct Payments Audit Team
Join to apply for the Business Support Officer - Direct Payments Audit Team role at Manchester City Council
Business Support Officer - Direct Payments Audit Team
Join to apply for the Business Support Officer - Direct Payments Audit Team role at Manchester City Council
Working hours: 17.5 hours per week, working pattern is negotiable
Contract type: Permanent
Closing date: 11.59pm, 15 July 2025
Interview method: in person
This Role Is Subject To
* 2 references - where possible, we require 3 years' history
* Proof of Manchester Residency - Roles at Grade 1 to 3, traineeships, or apprenticeships will initially only be advertised to Manchester residents and internal candidates. An applicant is classed as a resident of Manchester if they live within the boundaries of the City of Manchester; i.e. Any Council Tax liability for their home would be with Manchester City Council. To check if you fall under the Manchester City Council boundary please visit - https://www.gov.uk/find-local-council
* BPSS (Baseline Personnel Security Standard) clearance - this post is subject to BPSS checks. You will therefore be required to consent to and comply with BPSS checking requirements prior to commencing in this post. This check involves verification of identity; nationality and immigration status; employment history (past 3 years) and basic criminal record check.
* DBS (Disclosure and Barring Service) clearance - this post is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (amended in 2013). Appointable candidates will be required to apply for a Standard Disclosure and Barring Service (DBS) check. Information provided by you or the DBS will be dealt with in a confidential manner and in accordance with the DBS Code of Practice which can be viewed here. We have a policy on the Employment of Ex-Offenders and it is available upon request.
The Direct Payments Audit Team is part of Corporate Finance and has a key role to play in supporting Adult Services and vulnerable citizens who are in receipt of Direct Payments for their Social Care needs.
The role holder will work as part of the Direct Payments Audit team and provide administrative support contributing to a high quality customer care across the teams. If you share Manchester’s clear ambitions in delivering high quality services for the residents of the city, we want to hear from you.
The role holder will communicate with Manchester City Council colleagues and customers, efficiently undertaking administrative duties and promoting good quality customer care principles. Responding to queries from a wide range of people including social workers, customers, colleagues and external organisations.
Providing general administrative support for the team including but not limited to; maintaining ICT systems and paper records to a high standard, investigate and challenge conflicting information, raise purchase orders, organise and distribute documents, review financial documents and receipts, respond to queries in a timely and professional manner.
If you're successful you'll join a team of dedicated professionals committed to delivering an excellent customer care to support Adults to promote their independence.
We're looking for effective communicators, able to build good working relationships and deliver professional customer care. Applicants must be able to prioritise their workloads to ensure tasks are completed with accuracy and timeliness.
We invite candidates with confidence to take a proactive approach to resolving queries in conjunction with given guidelines and processes.
Your administrative skills, organised approach to maintaining accurate records, and ability to use ICT systems and software packages will enable you to excel in this role.
Candidates will need attention to detail and good numeracy skills to carry out effective monitoring and review of financial records.
Flexible hybrid working arrangements are currently in place, this will involve a combination of home and office based working. This will involve a minimum of two days per week in the office and some home working.(Hybrid working arrangements are adjusted for part time employees). Full on the job training will be provided.
For further information about the role, please contactmichael.worthington@manchester.gov.uk.
We’re the local council for one of the UK’s most vibrant and diverse cities.
Working for Manchester isn’t just a job - it’s an opportunity to contribute to a city that leads change and transforms lives. Whether it’s strengthening communities or driving innovation in public services, you’ll play a vital role in creating opportunities and shaping a brighter future for everyone.
Our Manchester Is Our Vision For a Fairer, Greener, And Healthier City - a Vision Shaped By The People Of Manchester. It Guides Everything We Do At The Council And Is Brought To Life Through The Our Manchester Behaviours
* We take time to listen and understand
* We work together and trust each other
* We show that we value our differences and treat each other fairly
* We ‘own it’ and we’re not afraid to try new things
* We’re proud and passionate about Manchester
Benefits We Offer
* Generous holiday allowance - Enjoy up to 26 days annual leave per year plus bank holidays. Increasing to 31 days after five years of local government service. Want more leave? You can purchase up to two additional weeks.
* A buzzing pension - You’ll be enrolled in the UK’s largest local government pension scheme, with plenty of options to top up your benefits. Includes life cover of three-times your salary as a lump sum.
* Enhanced parental and carers leave - Take advantage of our enhanced family leave options, designed to provide ample time for you to bond with your new born or support your family during critical life events.
* Brilliant perks - Access a range of discounts, from saving on the weekly shop to holidays and days out with MCR+. Plus discounts on phone contracts, cycle to work scheme, free flu jabs and eye tests, and more.
* Learn and grow - We are dedicated to nurturing talent and providing you with the tools to thrive. Take part in a diverse set of learning opportunities, from workshops and training sessions through to apprenticeships and qualifications. All this begins with our comprehensive onboarding process.
* A Good Employment Charter member - We are committed to offering secure, flexible work and embedding fairness into everything we do. We review pay annually, recognize three trade unions, and are constantly working to offer the best possible health and wellbeing support throughout all stages of your working life.
* Up to 3 days volunteering leave - Give back to the community with three days pro-rate of paid volunteering leave, in addition to existing benefits.
Creating an Inclusive Team at Manchester City Council
At Manchester City Council, we’re dedicated to creating a workplace that truly reflects the diversity of the communities we serve. We actively welcome applications from people of all ages and backgrounds, particularly from Black, Asian, and Minority Ethnic communities, Disabled people and young people.
Support During the Process
* Interview Adjustments: Let us know if you need any adjustments to demonstrate your suitability during the interview.
* Accessible Formats: Our ReciteMe tool can be accessed through the "Accessibility tools" button at the top of our careers page. This tool offers features like text-to-speech, translation into multiple languages, and adjustable text size and colour to make our site more accessible for everyone.
Guaranteed Assessment Scheme
Requirements
We guarantee assessments for applicants who meet the minimum shortlisting requirements for the role and identify with at least one of the criteria below:
* Members of the Armed Forces members or veterans
* Current or former care leavers
* Have a disability or long-term condition
When You Join Us
We’re a Disability Confident Employer, Offering
* A workplace adjustment hub which provides specialist support, advice and guidance to ensure you have the adjustments needed to thrive at work.
* Disabled Staff Network, Neurodiversity Staff Network and Mental Health Staff Network that provides a safe inclusive space to share experiences and opportunities to influence council practice.
* A strong commitment to ensuring all information adheres to accessibility standards and that our workplaces are accessible and disability-friendly.
For more information about the role or any adjustments, email jobs@manchester.gov.uk.
What we will need from you if you’re successful
In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement ofemployment.This is not arole we consider to be eligible for sponsorship under the Skilled Worker route based on Manchester City Council policy. Candidates are therefore encouraged to consider their own right to work options without the requirement for Manchester City Council sponsorship.
Pre-Employment Checks
Required
If you are successful in securing a position with us, the pre-employment checks required will depend on the role you’ve applied for. As a guide, these checks may include:
* Proof of Right to Work: You’ll need to provide documentary evidence of your right to work in the UK. Please note, visa sponsorship is not guaranteed for this role.
* References: We’ll require references from your current and previous employer(s).
* Proof of Qualifications: Evidence of qualifications relevant to the role will be required.
* Disclosure and Barring Service (DBS) Check: A criminal record check may be necessary, depending on the role.
* Proof of Manchester Residency: For some roles, you may need to demonstrate that you reside within the boundaries of Manchester City Council.
* Police Vetting: Some roles may require police vetting to ensure suitability for accessing sensitive law enforcement systems or information.
* Baseline Personnel Security Standard (BPSS) Clearance: BPSS clearance is primarily used for roles that involve access to government data, systems, or assets. It ensures that individuals meet basic security requirements and can be trusted with sensitive information
* Driving Licence: If the role requires driving, we’ll need evidence of your valid driving licence.
These checks are an important part of our commitment to ensuring the safety and security of our workforce and the community we serve.
Other Relevant Information
We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we’ll make every effort to source any necessary aids, adaptations or equipment. If, however, any task proves to be unachievable, we will look at redesigning parts of the role.
For more information about the role, please ensure that you read the role profile attached.
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