Overview
Job Title: Sales and Service Coordinator
Location: Sutton Coldfield
Contract Details: Temp-to-Perm
Salary: £13.00ph
Hours: Monday - Friday, shifts between 8:00am and 20:00pm
Multiple roles available!
About Our Client
A leader in plan services, expanding their team to cater to the growing demand for newly launched plans. Essential role in providing compassionate and informative support to customers.
Responsibilities
* Handle inbound enquiries and sales from prospective customers interested in plan services.
* Follow up on email leads and make outbound calls to warm prospects.
* Operate within FCA regulatory guidelines, ensuring compliance without hard-selling.
* Engage in confident and informative conversations to make the purchasing process simple, easy, and stress-free.
* Participate in a rigorous QA process with monitored calls and feedback.
* Provide excellent customer service.
Essential (Knowledge, skills, qualifications, experience)
* Previous contact centre experience, both inbound and outbound.
* Strong communication skills with the ability to build trust and rapport with customers.
* Comfortable working in a performance-monitored environment.
* Ability to handle sensitive conversations with empathy and professionalism.
Desirable (Knowledge, skills, qualifications, experience)
* Background in regulated environments such as banking or insurance.
* Experience in sales or customer service roles that require adherence to compliance standards.
Technologies
* Familiarity with CRM systems and communication tools.
* Proficient in Microsoft Office Suite and related software.
Benefits & Perks
* Comprehensive training and development programme
* Opportunity for permanent employment after the initial contract
* Supportive team environment
* Boost Benefits with Agency - cashback options
How to apply
If you are passionate about customer service and want to make a difference in people’s lives, we invite you to apply. Please send your CV and a cover letter detailing your relevant experience. Interviews will be conducted on-site during the week of 6 October 2025, with a go-live date set for 20 October 2025. We look forward to welcoming you to our team.
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Job Info
Job Title: Customer sales advisor
Company:
Location: Birmingham, West Midlands
Posted: Oct 10th 2025
Closes:
Sector: Customer Services
Contract: Temporary
Hours: Full Time
Welcome to Fresh Jobs the place to find the freshest job vacancies and career advice.
#J-18808-Ljbffr