Job Description
Job Introduction
As Brand Specialist You Will
* Deliver exceptional service to our customers by sharing product knowledge, creating a memorable experience and effectively managing complaints when they arise
* Excite and motivate other colleagues in your department, by sharing your knowledge of your brand, communicating stories of newness, product exclusives and other info to help drive sales to deliver product knowledge, cascading this information via training
* Understand the need to take responsibility for tasks that may go beyond the role expectation, spot opportunities to improve business, customer service and retail standards
* Understand and follow health and safety procedures and security procedures, and play an active role in preventing stock loss
* Adapt to the challenges that vary from day to day. A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with you
* Build and develop your own client base. Using your exceptional service skills to nurture customer relationships, that you will maintain through your unique personal service
A Bit About You
1. All over the numbers. You will be set sales, CRM, and NPS targets…to name a few. So even if you haven’t had much first hand exposure to this data, you will h...