Customer Service Advisor
At Connells Group, we pride ourselves on offering exceptional customer experiences as we help people navigate the property market. Our team is the heart of our success, and we’re looking for a friendly, professional Customer Service Advisors to join our vibrant team in our Contact Centre in Dunstable.
About the Role:
You’ll play a critical role in connecting potential sellers with our expert property valuers. You’ll handle enquiries from web portals, online systems, and direct contacts, ensuring every customer receives outstanding service. Your ability to manage initial conversations and efficiently coordinate valuation appointments will directly contribute to the team’s success.
Key Responsibilities:
1. Act as the first point of contact for customers requesting property valuations via online portals, email, and phone.
2. Engage with customers to gather initial information, understand their needs, and create a positive first impression of Connells Group.
3. Efficiently schedule property valuation appointments for our branch teams.
4. Maintain accurate records of customer interactions and appointments using our system.
5. Liaise with the branch team to ensure smooth handover of customer information.
6. Respond promptly to enquiries, resolving issues or escalating where necessary.
7. Keep up to date wi...