Control Room Operator Hours of Work: 4 on 4 off shift pattern (12-hour shifts, 07:00-19:00 & 19:00-07:00) Key Responsibilities (but not limited to): * Managing controlled access via the Video Management platform (IMMIX). * Monitoring electronic alarm signals. * Providing a high standard of customer care through telephone services in line with security protocols. * Preparing reports in a timely and professional manner. * Liaising with emergency services when required. Person Specification: * Must hold a valid SIA CCTV License (Level 2 in CCTV Operations - PSS). * UK Driving Licence. * Must be 18 years of age or older due to the nature of the role. * Proven experience in a control room environment. * Strong communication and interpersonal skills. * Self-motivated and able to use initiative