Description
The salary range for this role is £27,634 per annum based on a 36 hour working week.
Do you have a passion for administration, delivering excellent customer service, actively seeking to support change and thrive working in a fast paced pressurised environment? Then we want to hear from you.
We are looking for five Team Administrators to join our expanding team within the Children, Families and Lifelong Learning Business Support Team, located at our Woodhatch Place office (Reigate), providing support to front line social workers based in the South East of Surrey.
Rewards and Benefits
1. 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service, plus bank holidays
2. Option to buy up to 10 days of additional annual leave
3. An extensive Employee Assistance Programme (EAP) to support health and wellbeing
4. Up to 5 days of carer's leave per year
5. Paternity, adoption and dependents leave
6. A generous local government salary related pension
7. Lifestyle discounts including gym, travel, shopping and many more
8. 2 paid volunteering days per year
9. Learning and development hub where you can access a wealth of resources
About the Role
As a member of our South East Social Care Business Support Team, you will play an integral role in supporting the Social Care teams by providing a proactive, resilient, and flexible service. You will seamlessly deliver all administrative tasks required daily with an exceptional level of detail, focus and efficiency, being able to adapt easily to the changing needs of the service, working successfully both as part of a team and individually.
As a motivated, enthusiastic, and ambitious individual with a strong administration background, you will be joining a team that places a premium on exceptional service delivery and ongoing development.
Key tasks that you will complete within this role will include:
10. Arranging, attending, and minuting multi agency meetings with professionals and families – Producing high quality minutes to an agreed standard, delivered to statutory deadlines.
11. Accurately recording and uploading information received onto a central database.
12. Updating and maintaining databases and spreadsheets with performance and task data.
13. Preparing and submitting documentation on behalf of the social care teams, gaining additional information when needed within tight deadlines.
14. Managing email duty boxes, prioritising urgent alerts and requests.
15. Administrative tasks such as post, photocopying, formatting documents, shredding, basic IT support completed to the required standard.
16. Answering calls from members of the public and professionals, managing challenging callers in an empathetic and assertive manner, and directing them efficiently to the social care teams.
Wellbeing and ensuring a work-life balance is very important to us and a key component of this is our hybrid way of working. You won't be required to be in the office 5 days a week, however there is a requirement to work in the office on a rota basis at least two days a week. Core working hours are 08:50-17:00 to ensure full cover is provided to operational teams and front-line call lines.
If successful, you will have an in-depth training programme which will be fully office based for your first 6 weeks in the role.
Shortlisting Criteria
To be successful in this role you will be able to demonstrate the following in your CV and answers to the application questions.
17. Comprehensive Minute taking – Including the ability to note-take extensive multi agency meetings.
18. Exceptional organisation and prioritisation.
19. Outstanding customer service and communication skills both verbal and written.
20. Proactiveness and adaptability.
21. Excellent IT skills, with specific focus on Microsoft 365 applications including Excel, Word and SharePoint.
Application Questions
22. Please tell us about your skills and qualifications that are relevant to this position.
23. Please detail your previous administration experience.
24. Comprehensive minute taking skills are an essential requirement of this role. Please give evidence, with examples, of your laptop note taking experience.
25. Please describe and give examples of how you deliver excellent customer service.
Contact Us
This job advert closes at 23:59 on 21st September 2025. Please note that applications will be shortlisted and interviewed on an ongoing basis and therefore vacancies may be filled before the closing date.
A Basic DBS 'Disclosure and Barring Service' check will be required for this role.
We look forward to receiving your application,