Job Overview
As a Team Leader at Hobbycraft you will assist the Store Manager in the day‑to‑day running of the store. You will also be responsible for running the store in the Store Manager’s absence, delivering excellent customer service that encourages repeat visits and drives incremental sales. A customer‑focused experience is key to our continued success, and as an integral member of the management team you will demonstrate our brand values in every aspect of your work.
Benefits
* 33 days holiday including bank holidays pro‑rated, growing with you over time
* 40% colleague discount
* Long service awards to thank you for your time with us
* Cycle2Work scheme
* Discounted gym membership
* Day off to celebrate your birthday
* Fun event days to fundraise for our charity partners
* Annual paid‑for charity volunteer day
* Employee Support Programme for overall wellbeing, including financial and mortgage advice
* Personal pension scheme access
* High‑street discount range
* Inclusive and creative working environment that encourages authenticity and enjoyment at work
* Colleague social events held throughout the year
Areas of Responsibility
* Teamwork and Leadership – lead by example, coach colleagues, drive outstanding customer service and commercial awareness
* Brand Ambassador – passionately promote the Hobbycraft brand and embrace change proactively
* Planner – ensure the store is prepared for a successful trade day
* Relationship Builder – treat everyone fairly, with dignity and respect, upholding our Equality, Diversity, Inclusion and Belonging policy
* Merchandiser – coordinate deliveries; manual handling is essential
* Click and Collect – coordinate the Click and Collect process
* Policy Expert – comply with company policies and Health & Safety Regulations to keep the store safe and legal
* Communicator – deliver clear and concise communications, key messages and daily targets so the team understands expectations
* Workshops – host various in‑store workshops
* Store Management – support the Store Manager, take responsibility for running the store in their absence, keyholder duties, opening/closing, alarm callouts, cash controls, PI counts, general admin, back‑of‑house access, security, and data compliance (payroll, recruitment, personal data)
* Recruitment – assist in building a high‑performing team through recruitment, induction and training
* Colleague Support – provide coaching and support where appropriate
What We’re Looking For (Experience)
* A proven track record in a retail or similar environment, including:
o Duty Management experience (advantageous)
o Passion for sales and driving profit
o Keyholding
o Cash handling and security awareness
o Coaching colleagues
o Merchandising experience
o Health and safety compliance
o Awareness of store KPIs
* Effective time management
* Determination to inspire success within your team
Skills
* Organisation and planning
* Decision making
* Interpersonal and communication skills
* Excellent customer service
* Adaptability
* Commercial awareness
* Brand ambassadorship
* Self‑motivation
Job Suitability
This role is suited to a current Team Leader in a retail or similar environment, or an experienced colleague seeking a first move onto the management career path. The ideal candidate will be confident, professional, calm, resilient, and able to work well under pressure while coping with changing priorities.
EEO Statement
Hobbycraft is an equal‑opportunity employer. We take equality, diversity, inclusion and belonging seriously, and regularly review our policies and practices to ensure compliance and best practice. We are committed to equal and fair treatment for all colleagues or potential colleagues regardless of race, sexual orientation, nationality, ethnic origin, religion or belief, disability, age, gender, marital or family status.
Support for Applicants with Disabilities
We are committed to supporting anyone with a disability throughout the recruitment process. If you require support, please contact us at recruitment@hobbycraft.co.uk and let us know what adjustments you may need.
Application Note
Due to the volume of applications we may need to close the vacancy before the expiry date. If you have not yet applied, we encourage you to do so soon.
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