Market 36 Recruitment are currently recruiting for a Parts Supervisor on behalf of our client based in Wymondham, Norfolk.
This is an excellent opportunity for an experienced and customer-focused individual to support the day-to-day operation of a busy parts department and showroom. Reporting to the Parts & Retail Manager, you will play a key role in delivering outstanding customer service, supporting the team, managing stock control activities, and ensuring the showroom is presented to a high standard. You will also act as the escalation point in the Manager's absence, helping to maintain operational efficiency and team performance.
Roles & Responsibilities
* Support the daily operation of the parts department and showroom, allocating tasks where required.
* Deliver excellent customer service, responding to enquiries in person, over the phone, and via email.
* Maintain high showroom standards, ensuring products are well-presented, correctly priced, and fully stocked.
* Process customer sales, quotations, and orders efficiently and accurately.
* Source parts from suppliers and other company branches when required.
* Coordinate stock transfers between depots and assist with stock management activities.
* Carry out regular stock checks and support stock control procedures.
* Handle point-of-sale transactions, including cash and card payments, and generate invoices.
* Promote products and special offers while identifying opportunities to maximise sales.
* Assist with deliveries, including loading, unloading, and packing goods.
* Build and maintain strong working relationships with customers, suppliers, and internal departments.
* Keep up to date with product knowledge through supplier training and company updates.
* Support departmental targets and wider business objectives.
* Ensure compliance with company policies, procedures, and health & safety requirements.
* Act as a point of escalation and provide support in the absence of the Parts & Retail Manager.
Experience, Skills & Qualifications
* Previous experience within a retail, showroom, or parts department environment.
* Sales experience with a customer-focused and target-driven approach.
* Knowledge of horticultural, agricultural, or related machinery products.
* Experience of stock control and inventory management.
* Strong organisational skills with the ability to prioritise workload effectively.
* Excellent communication skills across face-to-face, telephone, and email interactions.
* Confident handling customer transactions with accuracy and attention to detail.
* Ability to build positive relationships with customers and colleagues.
* Comfortable using IT systems, including email and standard computer applications.
Hours
39 hours per week:
* Monday to Thursday: 8:00am - 5:00pm
* Friday: 8:00am - 4:00pm
* 1-hour unpaid lunch break daily
* Overtime available as required, including Saturdays during seasonal peak periods such as harvest.
* Time and a half paid after completion of 39 hours Monday to Friday.
* Sundays and Bank Holidays paid at double time.
Salary
Competitive salary dependent on experience.
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