Facilities Coordinator (Onsite)
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Location: Crawley, West Sussex (Onsite role)
Hours: 40 per week
Contract: Temporary / Contract
Status: Inside IR35
Rate: Up to £13.92 per hour
About the Role
We are seeking a proactive and customer focused Facilities Coordinator to join a high performing onsite team supporting a leading global organisation within the life sciences and healthcare sector. This is a key front line role, acting as the first point of contact for clients, visitors, and service partners, ensuring the smooth and efficient operation of a busy corporate facility.
You will play an essential part in maintaining a safe, functional, and high quality workplace environment, helping to deliver an exceptional day to day experience for all building users.
Key Responsibilities
* Act as the primary interface for clients, visitors, and guests, delivering a professional and service driven experience at all times
* Support day to day building operations including coordination of multiple service lines across the facility
* Carry out light building maintenance tasks and escalate issues where required
* Manage goods in, mailroom, and internal distribution activities
* Respond to and resolve issues relating to building services including cleaning, catering, vending, security, parking, furniture, and meeting spaces
* Provide hands on support across the facility as required to ensure smooth operations
* Liaise with vendors, contractors, and service providers to ensure work is completed efficiently with minimal disruption
* Monitor service delivery performance and support achievement of KPIs and SLAs
* Report operational issues and performance updates to the Facility Manager
* Maintain a strong focus on continuous improvement and client satisfaction
* Ensure timely follow up on client requests and service issues
* Support coordination of onsite services and ensure a consistently high standard of workplace experience
* Undertake any additional duties required to support the facility and wider team
* About You
* Strong customer service background, ideally within facilities management, xsngvjr property, hospitality, or corporate services
* Comfortable working in a fast paced onsite environment
* Excellent communication and problem solving skills
* Proactive, hands on, and solutions focused approach
* Ability to coordinate multiple service streams and manage competing priorities
* Strong attention to detail with a commitment to service excellence
Why This Role
This is an opportunity to join a globally recognised real estate and facilities management organisation, supporting a major client site with a strong reputation for operational excellence. You will be part of a collaborative onsite team where your contribution directly impacts workplace experience and service quality every day.