L2 End User Computing (EUC) Engineer
Job Summary
We are seeking an L2 EUC Engineer to provide second-line support for end-user hardware, software, and systems, enhancing IT efficiency and user productivity.
Key Responsibilities
Provide advanced support for end-user hardware, software, and peripherals.
Diagnose, resolve, and implement solutions for escalated incidents.
Manage end-user device lifecycle, including provisioning, imaging, and decommissioning.
Administer Windows OS (10/11), Microsoft 365, and user accounts in Active Directory/Azure AD.
Troubleshoot network connectivity and enforce IT security policies (antivirus, patching, encryption).
Collaborate with L3 teams on IT projects; document solutions and adhere to ITIL.
Required Skills & Experience
~3-5 years L2 EUC support experience.
~ Expertise in Windows 10/11, Microsoft 365, and Active Directory/Azure AD.
~ Proficient in hardware and network troubleshooting (TCP/IP, DNS, DHCP).
~ Experience with remote support and endpoint management (Intune, SCCM).
Desirable Skills (Nice to Have)
Scripting (PowerShell).
Virtualisation (VMware, Hyper-V).
ITSM tools (ServiceNow, Jira).
Security practices (MFA, endpoint protection).
Cloud environments (Azure, AWS).
macOS support.
Education & Certifications
~ IT/CS degree or equivalent experience; relevant certifications (e.g., CompTIA A+, Microsoft Modern Desktop Administrator) preferred.