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Guest Service Assistant Role
Our Guest Service Assistants are responsible for ensuring every guest receives a safe, outstanding experience. This role reports directly to the Guest Service Manager and is part of a team based at our attractive hotel in York (YO24 1QF).
* Supporting your hotel in achieving all brand and company metrics and objectives
* Building and developing relationships with guests, assessing their needs, and adapting your approach accordingly
* Ensuring all repeat guests, priority members, and VIPs receive recognition and appreciation
* Following SOPs to ensure consistent hospitality for all guests
* Maintaining a high level of product and service knowledge about all IHG hotels in your region, and promoting the hotel, products, services, and IHG to all guests
Beyond that, you'll represent our company values and culture, ensuring that service excellence remains our top priority.
Other titles for this role may include Front Office Assistant, Food and Beverage Assistant, Guest Experience Assistant, or Hotel Services Assistant.
Full details of the role will be discussed with shortlisted candidates. If you’d like to learn more before applying, please contact our resourcing team at [emailprotected].
Benefits include:
* Annual Conference Event and Awards
* Robust career development opportunities and support for personal growth
* Attractive discounts across many major retailers, restaurants, and events
* Complementary Employee, Family, and Friends discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide
* 50% off food and beverage while staying in our hotels
* 24/7, 365 days Employee Assistance Line for mental health, wellbeing support, financial, and legal advice
* Free and unlimited access to our Leisure Clubs (gym, pool, steam rooms)
What you’ll bring to the team
Ideally, you will have some previous experience in a fast-paced, customer-facing role and a passion for outstanding Customer Service. The ability to anticipate guests' needs is highly desirable. You should also be comfortable using a range of technology, including MS Office.
Next steps
A member of the hotel team will contact you to schedule a 15-minute chat to get to know you better. We will explain the role in detail and give you an opportunity to highlight your skills. Successful candidates will then meet the Business Excellence Manager or Guest Service Manager.
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