Role: 1st Line Support
Location: Rednal, Birmingham (Fully In-Office)
Salary: £24,000 - £26,000
Network IT is recruiting for an IT Support Analyst to join a busy and growing support team based in Birmingham. In this front-line role, you'll be responsible for handling IT incidents and service requests, supporting users across a wide range of technologies including desktops, mobile devices, business applications, and broadband connectivity.
This is an excellent opportunity for someone with proven IT support experience who is keen to continue developing their technical and customer service skills in a structured, professional environment. You'll also gain exposure to ITIL practices, remote support tools, and a variety of enterprise systems.
This role will require you to be on-site, Monday to Friday out of their Rednal, Birmingham office. Please only apply if you are able to commute to and are willing to be on-site in Rednal, full-time.
Key Responsibilities
1. Manage and resolve IT incidents and service requests through to resolution.
2. Provide first-line and basic second-line technical support to end users.
3. Deliver excellent customer service and act as a single point of contact for technical queries.
4. Troubleshoot hardware, software, mobile devi...