Are you passionate about providing an outstanding level of customer service?
We're looking for an experienced Customer Service Advisor who is highly organised and efficient to join our friendly team at our Bristol dealership (BS4 3QB)
Why join us?
* We offer a competitive salary of £29,870pa OTE £35,844pa
* Access to a salaryâ€'sacrifice, tax‑efficient new car scheme (ECOS) from £75 per month. Cars are replaced annually with high‑spec models.
* A family new car scheme is available for close family members from £139 per car per month (1stcar after probation, 2ndcar after 12 months service). Cars are replaced annually with high‑spec models.
* Car insurance is included on both of these car schemes
* 33 days' annual leave including Bank Holidays (option to buy or sell additional days)
* Pension scheme with life assurance
* Access to our very attractive company loan plan car scheme
* Discounted gym membership
* Staff discounts on vehicles, parts, servicing, and accessories
* Share Incentive Scheme
* Mortgage and pension advice seminars
* Cycle to Work scheme, including eâ€'bikes
* Enhanced Maternity and Paternity policies
* Excellent manufacturer training and clear career development opportunities
What you'll be doing
* Guiding customers through the process of servicing their vehicle, starting with initial booking of their vehicle into the workshop.
* Delivering high levels of customer service, you will find their requirements and advise on cost, timescale and arranging courtesy cars
* Liaising with Technicians, keeping customers informed of their vehicle's progress throughout the day and gaining authority for extra work and invoicing
What you'll bring
* Previous experience in a Service Advisor role
* Strong communication skills with the ability to build rapport with customers
* Ability to deliver an outstanding customer experience
* Good mechanical awareness and understanding of cars and parts
* Highly organised with excellent time management skills
* Experience of upselling products and services
* Knowledge of CDK Drive, Kerridge, SAF
* A clean UK driving licence (essential)
Working hours
The working hours are Monday to Friday 8am-6pm with 1 hour for lunch. Saturday mornings on a rota for which overtime is paid.
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