Job Description
Job Purpose
As the first point of contact for visitors, customers, and employees, you’ll be creating a positive and professional impression of our business. In this office-based role, you’ll be responsible for ensuring the smooth running of our front desk, coordinating key administrative functions, and maintaining a high standard of service throughout the office.
In addition to traditional receptionist duties, you'll play a key role in managing meeting rooms, handling travel arrangements, and supporting various departments with general administrative tasks. This role offers a great opportunity to contribute to different areas of the business, with a focus on communication, organisation, and efficiency. If you enjoy working in a varied role where no two days are the same, this could be the perfect fit for you.
Reporting to: Head of Support
What you’ll do
* Manage incoming calls with professionalism and direct them to the right departments efficiently.
* Greet visitors and customers, ensuring all security protocols are followed. Work with our Security Controller to manage classified documents and maintain the classified registry (training provided)
* Act as Point of contact for contractors requiring access to the site.
* Be the main point of contact for contractors needing access to the site.
* Oversee the setup, maintenance, and clearing of meeting rooms. Coordinate lunch orders and deliveries as needed.
* Assist employees with administrative tasks and manage daily mail distribution across the business.
* Handle enquiries promptly and professionally
* Maintain and manage stock levels of stationery and consumables as well as other orders for the office.
* Assist with raising purchase orders and invoices, as well as supporting the Finance Team with inputting data into financial reports.
* Book national and international travel and accommodation when required.
* Manage bookings for the company pool car and oversee fuel card administration.
* Assist with procurement processes.
What you’ll need
* Excellent attention to detail
* Ability to communicate effectively
* Good people skills – both face to face and on the telephone
* Excellent organisational skills – must be unphased by dealing with a number of different customer meetings in one day whilst covering reception and handling phone calls.
* Must be confident using Microsoft Office (Word and Excel as a minimum)
* Must be a UK national as you will need to gain security clearance to help with security admin.
* Must be able to work under your own initiative and to prioritise your workload.
* Previous experience in a receptionist or office administration role.
* Use of SAGE 200 would be beneficial but not essential.
* GCSE in Maths & English