Job Title: Senior Claims Team Leader – Real Estate
Location: Glasgow or Chelmsford (Office Based)
Salary: Between £40k - £45k (pa)
The Opportunity:
We’re offering a fantastic opportunity to join our high-performing Real Estate Team as a Senior Claims Team Leader. You'll play a key role in driving team success, managing workflow, and ensuring top-tier service delivery for our clients.
Your Responsibilities Will Include:
* Leading and managing a team of desk-based Real Estate claims handlers
* Allocating new claims and ensuring effective team workflow
* Managing the review and distribution of Real Estate reports
* Handling technical referrals and complaint escalations
* Conducting monthly 1:1s and completing performance appraisals
* Supporting account management and operational planning
* Identifying team training needs and implementing development plans
* Ensuring holiday cover, managing authorisations, and maintaining team efficiency
* Monitoring the full lifecycle of claims to ensure timely and accurate outcomes
* Assisting with other ad hoc duties as required
About You – Knowledge and Experience:
* 3+ years’ experience in property claims (domestic or commercial)
* 3+ years in a team leader or supervisory role
* Strong leadership and decision-making capabilities
* Excellent communication and stakeholder management skills
* Organised, resilient, and confident in high-pressure environments
* Comfortable managing multiple priorities and motivating teams to hit performance goals
* Proficient in Microsoft Word and Excel
* Flexible and open to occasional travel
Skills That Will Be Developed in the Role:
* Strategic team leadership
* Advanced claims handling knowledge
* Client relationship management
* People development and performance coaching
* Exposure to a wide range of high-value property claims
What You’ll Get:
* Performance-based bonus
* Private healthcare
* Contributory pension scheme (up to 12% employer contributions)
* Life assurance (up to 10x annual salary)
* 28 days holiday plus Bank Holidays
* Option to buy or sell up to 5 days’ leave
* Employee discounts and wellbeing resources
Ready to take the lead in one of the UK’s most respected claims divisions?