Customer Support Administrator
We are recruiting for a Customer Support Administrator to join a thriving business based in Brierley Hill. This is an excellent opportunity for a highly organised and customer-focused individual with experience in customer service, order processing and administration, an immediate start is also available for the right person.
Responsibilities
* Process bookings accurately and ensure there are no duplicate entries.
* Investigate courier issues with DPD and DHL, including claims for failed deliveries.
* Manage international delivery enquiries.
* Respond to customer queries via ticketing system, email and telephone.
* Send pre-order notifications and updates.
* Generate return labels and process customer returns.
* Monitor eBay and Amazon accounts to maintain strong performance ratings.
* Support warehouse workflow and communicate order updates.
* Handle fraud notifications and elevate concerns appropriately.
* Assist with crediting customer orders once fully trained.
* Act as a key point of contact between customers, the warehouse and internal departments.
* Provide feedback to management on recurring customer concerns and service improvements.
What We Are Looking For
* Previous experience in customer service, sales order processing or administration.
* Excellent communication skills and confidence handling challenging customer situations.
* Strong organisational and multitasking abilities.
* Good working knowledge of Microsoft Office and CRM systems.
* Ability to work independently and as part of a team.
* A proactive and positive approach to problem-solving.
What's on Offer
* Salary of £25,000 per annum.
* Permanent full-time opportunity.
* Immediate start available.
* Supportive team environment.
* Opportunity to develop and progress within the business.
If you are a motivated and organised customer service professional looking for your next challenge, we would love to hear from you, please hit "APPLY"
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