Join the team at our Ayr Store!
Department Information
Stewart Travel, the retail arm of Brooklyn Travel Group, encompasses Travel Sales, Admin Support, Product, and Customer Service functions. As an independent Travel Agent, we sell holidays to any destination from our 11 stores across Scotland and Northern Ireland. We offer a multi-channel approach for booking, aiming to provide customers with a seamless journey from enquiry to 'Welcome Home' call, with exceptional customer service at its core.
Role Information
The Travel Consultant role is exciting, varied, and fast-paced. We value our customer service excellence and expect you to uphold our values. Passion for travel and creating memorable experiences for customers is essential. You will tailor holidays to customer needs, showcasing your knowledge and experience to craft unique travel experiences.
Duties and Responsibilities
* Maintain good knowledge of major tour operator and airline products to meet customer needs and continuously improve your product knowledge.
* Represent Stewart Travel Retail, offering excellent travel advice face-to-face, via email, and over the phone.
* Communicate professionally and confidently, listening to customer needs and providing appropriate travel solutions.
* Book holidays using correct processes and systems, including flights, hotels, transfers, and excursions.
* Customize holidays and cruises to fit customer requirements.
* Enhance sales and customer experience by suggesting upgrades and additional products.
* Securely process payments for deposits, holidays, and related expenses.
* Innovate to generate new business opportunities.
* Contribute to team goals and targets, aiming to maximize individual sales profit.
Knowledge, Skills, and Experience
* Minimum of 1 year experience in a travel sales environment.
* Good understanding of travel products, including Tour Operators and Airlines.
* Excellent verbal and written communication skills.
* Confidence in speaking with customers face-to-face and online.
* Ability to thrive in a challenging, fast-paced sales environment.
* Multi-tasking and prioritization skills.
* Ability to work independently and as part of a small team.
* Flexibility to support other retail branches as needed.
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