Customer Care Manager / Aftercare Manager /Resident Defect Manager (Post construction )
Location – Reading
Salary - £50-£55k
An exciting opportunity has arisen with a rapidly expanding operator in the private rented sector (PRS), backed by significant investment. We’re seeking an experienced customer care / Aftercare Manager to lead defect management and customer care across a growing portfolio of high-quality, new-build single-family homes.
You’ll be responsible for the entire aftercare journey, from handover to end-of-warranty. Working with development partners, consultants, and internal teams to ensure excellent outcomes for residents.
Key Responsibilities:
* Oversee defect management processes across multiple developments
* Coordinate with contractors, consultants, and internal property teams
* Conduct site visits to investigate and resolve reported defects
* Track performance and maintain high aftercare standards
* Report regularly to leadership and investors
What You’ll Bring:
* Proven experience in a developer or customer service environment within construction
* Strong technical understanding of build processes
* Excellent communication and organisational skills
* Ability to manage multiple stakeholders and deadlines
This is a unique chance to join a values-led business during a transformative growth phase. If you thrive in a collaborative, fast-paced environment and are passionate about delivering high-quality customer experiences, this role is for you.