Dr R John
MBBS, MRCS, MRCGP, DFSRH
Dr A Hussain
MB ChB (Birm), BSc Pharmacy, MRCGP
Job Title: Medical Secretary
Hours: 37.5 [Monday to Friday]
Salary: £12.80p/h during the probationary period
Due to staff retirement, we have an exciting opportunity for a Medical Secretary to join our practice team. You will provide a high-level administrative service to support the multi-disciplinary team (Partners, Clinicians, Administrative team as appropriate).
About us:
Norfolk Street Surgery is in Shelton, Stoke-on-Trent and provides care to over 20,000 patients. We are a friendly and supportive 2 partner practice with a multi-professional team including GPs, Advanced Nurse Practitioner, Clinical Pharmacists, Pharmacy Technicians, Nurses, Healthcare Assistants and Physician Assistants. We are a training practice and provide training to GP Registrars, Foundation Trainees and Medical Students.
We are supportive of professional development and pride ourselves supporting peer learning for roles whilst working in a friendly environment.
Main Duties and Responsibilities include:
* Co-ordinate and process patient referrals to the most appropriate clinical speciality in community and secondary care, using agreed pathways.
* Have a good working knowledge of EMIS and DOCMAN tasks and emails and any relevant additional software iGPR / iPortal / Dictate IT.
* To provide an efficient audio, copy typing and word processing service for GPs and Health Professionals as required. This includes the typing of letters, reports, patient referrals in an accurate and quality manner.
* To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure.
* To retrieve medical records and assist the completion of medical/insurance records.
* Summarise patient records and correspondence in patient medical records.
* To receive incoming telephone calls and initiate outgoing telephone calls to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries.
* To maintain the computer clinical system in an accurate and secure manner.
* Scan all patient information onto the clinical records and file the information using the DOCMAN database
* Accurately and comprehensively deal with subject access requests within 30 days of a request.
* Accurately and comprehensively deal with letter requests.
* Provide reception cover when required.
This list is not exhaustive and can be amended as required.
About the Candidate:
We are looking for someone who is hardworking, organised with great interpersonal skills and who will be committed to delivering the highest quality of care for our practice.
* Experience working in a primary care or health care setting.
* Secretarial experience (desirable)
* Maintain confidentiality of information relating to patients, carers, relatives, staff and the practice.
* To demonstrate the ability to communicate complex and sensitive information in an understandable form to a variety of audiences.
* Good IT skills.
* Excellent verbal and written skills.
* Excellent interpersonal, influencing and negotiating skills.
* Able to obtain and analyse complex information.
* Ability to work under pressure and to meet deadlines.
* To work independently and as a part of a team.
* To be self-motivated.
Educational:
Good general education to include GCSE English or equivalent
Disclosure and Barring Service Check:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Working hours are between:
* 8.30am – 6.30pm
* Monday – Friday
Job Type: Full-time
Work Location: In Person.
Opportunity to join the NHS Pension scheme
Closing date: 03/10/2025
In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.
Job Types: Full-time, Permanent
Benefits:
* Company pension
Work Location: In person
Application deadline: 03/10/2025