Technical Transformation Manager
Location: Darent Valley Hospital
Contract Type: Temporary (9-month FTC)
Competitive salary plus company car, bonus and private medical cover
We are seeking a highly experienced and strategic Technical Transformation Manager to lead and deliver transformational change across a complex Hard FM Hospital PFI contract. This role is pivotal in driving operational excellence, improving service delivery, and ensuring long-term contract sustainability through innovation, compliance, and stakeholder engagement.
Main Accountabilities:
Strategic Technical Transformation Leadership:
Lead the development and execution of transformation strategies aligned with contract objectives and NHS Trust expectations.
Identify and implement service improvement initiatives across engineering, lifecycle, and asset management functions.
Operational Excellence:
Drive continuous improvement in Hard FM service delivery, ensuring compliance with HTMs, SFG20, and statutory requirements.
Oversee the implementation of digital tools (e.g., CAFM system) to enhance performance monitoring and reporting.
Stakeholder Engagement:
Act as a key liaison between the SPV, NHS Trust, and other stakeholders.
Build constructive relationships with all stakeholders.
Facilitate collaborative working groups to address performance issues, lifecycle planning, and innovation opportunities.
Change Management:
Lead change programmes including reorganisation, process redesign, and cultural transformation.
Develop and deliver training and communication plans to support change adoption.
Performance & Compliance:
Monitor KPIs and SLAs, ensuring contractual obligations are met or exceeded.
Support the resolution of disputes, deductions, and variations through data-driven analysis and negotiation.
Risk & Lifecycle Management:
Support the strategic planning and delivery of lifecycle works, ensuring value for money and minimal disruption to clinical services.
Identify and mitigate risks associated with ageing infrastructure and evolving healthcare needs.
Essential Requirements
Proven experience in a senior transformation or change management role within a Hard FM and PFI environment.
Strong understanding of hospital estates, PFI contract structures, and compliance frameworks (e.g., HTMs, HBNs).
Demonstrable success in delivering complex change programmes in live healthcare environments.
Excellent stakeholder management and communication skills.
Strong analytical and project management capabilities.
Relevant qualifications in Engineering, Facilities Management, or Business Transformation (e.g., PRINCE2, Lean Six Sigma, APM).
Desirable
Experience working with NHS Trusts or within a healthcare PFI/SPV structure.
Knowledge of digital transformation in FM (e.g., smart buildings, CAFM integration).
What We Offer
Competitive salary and benefits package.
Company car
Company bonus
Private medical cover
Opportunity to lead high-impact transformation in a critical healthcare setting.
Supportive and collaborative working environment.
Career development and training opportunities.
Access to the Serco benefits portal offering discounts across major high street brands in Retail, Leisure & Hospitality.
Health and wellbeing support for you and your family, including an Employee Assistance Programme, Health Cash Plans, free flu jabs, and more.
Comprehensive career development opportunities, including role-specific training, leadership coaching, and formal study to support your growth with Serco.
A safe, inclusive, and supportive culture.
A company passionate about diversity and inclusion.
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