Overview
What You'll Be Doing
Within a defined portfolio of Sainsbury's and other retail outlets, you'll be the first point of call for planned and reactive shutters and automatic gate maintenance tasks. You will carry out servicing and repairs safely and to an agreed standard, achieving first time fix to the required Service Level. You will diagnose and identify faults with equipment and systems and provide effective solutions, escalating where necessary. If the job requires technical or specialist help, you will call them in; you are not expected to be an expert, but you should indicate when it is needed. You will sponsor and complete S&G surveys and technical reports and ensure appropriate audits and checks (seasonal) are carried out in line with provided standards. As you will be representing Arcus, it is essential you make a good impression, comply with the dress code, and maintain your Company vehicle in good condition.
About You / Responsibilities
You will enjoy working autonomously in a pressurised environment and be able to prioritise a complex and demanding workload. You will have excellent written and verbal communications skills, enabling you to communicate all operational issues and service updates within your region. You will be customer service driven and enjoy working within a people-focused environment.
* Significant experience ideally gained in a retail environment, including: Roller shutters, Roller grilles, Fire shutters, Sectional doors, Fire curtains, Hi Speed doors, Folding doors, Manual gates, Automatic gates, Dock Levellers, Dock Shelters.
To be successful, you will have:
* Full UK driving licence
* 17th or 18th Edition AMD3
* CSCS Cards
* IPAF & PASMA
Additional Information
* You will be provided with a Company van and all equipment needed to do your job.
* This role involves being on call, reacting to emergencies as well as attending business-critical works. The call-out premium is incorporated into your basic salary. You will normally be on call 1 week in 4 from 17:00 on a Friday for one week.
Benefits / What You’ll receive
* Life Assurance
* Access to state-of-the-art training academy
* Free eye test and contribution towards glasses with Specsavers (T&Cs apply)
* Funded Training Sponsorship Scheme
* Refer a Friend reward scheme
* Cycle to Work Scheme
* Health Cash Plan
* Up to 10% off B&Q/ Trade Point
* 20% off Nuffield Fitness and Wellbeing Centres
* Overtime - time and a half
Job Details
* Permanent
* Full-time
* Salary: Up to £40,401 per year (depending on experience)
* Up to 4% discretionary bonus scheme, subject to achievement of targets
* Full door-to-door pay
* Group personal pension scheme of matched contributions between 5% and 6%
* 25 days annual leave, plus bank holidays
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