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Client:
Virgin Media
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Job Category:
Retail
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EU work permit required:
Yes
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Job Reference:
a0cb291d05ab
Job Views:
3
Posted:
05.05.2025
Expiry Date:
19.06.2025
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Job Description:
Flexibility is essential in our stores, and you may be required to work additional hours as needed. We provide plenty of notice to accommodate your schedule.
As an O2 Retail Advisor, your main role will be to deliver outstanding in-store performance and customer care, working with your team to meet store goals. We take pride in offering a unique customer experience and will train and empower you to understand customer needs and recommend suitable products and services to enhance their digital lives.
You will be a key player in creating memorable moments for customers and driving store success. Here’s what you need to know:
What you’ll do
* Become an expert in all things O2, promoting our products, services, and brand.
* Meet store targets by creating tailored recommendations and sharing our ‘Why O2?’ message.
* Take ownership of your performance and contribute to O2’s overall success.
* Seek personal development opportunities with support from store leadership and O2 resources.
Training
Experience an exceptional induction program covering all aspects of Virgin Media O2. You will attend a 4-day (30 hours) induction within the first two weeks of your start date. Further details will be discussed during your telephone interview.
Flexibility is essential, and you may need to work additional hours, with notice provided to accommodate your schedule.
As an O2 Retail Advisor, your role is to deliver excellent in-store performance and customer care, working with your team to meet store goals. We aim to provide a unique customer experience by understanding customer needs and recommending the best products and services to improve their digital lives.
You are instrumental in creating memorable customer experiences and helping our store thrive. Here’s what you need to know:
What you’ll do
* Become an expert in all things O2, promoting our products, services, and brand.
* Consistently meet store targets through tailored recommendations and sharing our ‘Why O2?’ message.
* Own your performance and contribute to the success of O2.
* Embrace personal development opportunities with support from leadership and resources.
Training
Participate in a comprehensive induction into Virgin Media O2. The 4-day (30 hours) program will prepare you for success and customer service excellence. Details will be provided during your telephone interview.
Flexibility is crucial; additional hours may be required with prior notice.
Who we are
Virgin Media O2 is the UK's fastest broadband network and a leading mobile brand.
We are committed to equality and inclusion, removing barriers for our people and candidates, and fostering an authentic environment throughout your application process.
The must haves
* Good active listening skills to understand customer needs.
* Empathy to relate to customers and provide personalized service.
* Excellent communication skills to convey information clearly and handle complaints effectively.
* Self-motivated to achieve sales targets.
The other qualities we seek
* Interest in technology and willingness to expand your knowledge.
What's in it for you
* Competitive hourly rate of £11.81, with potential bonuses through our accreditation program.
* 23 days’ annual leave plus an extra day for your birthday, with options to buy or sell leave.
* Excellent pension scheme, matching up to 10%.
* Employee BUPA medical cover, healthcare plan, and life assurance.
* Family-friendly policies including neonatal leave, paternity leave, and carers leave.
* A range of support, rewards, and tools to help you prioritize what matters.
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