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Retail Customer Service Manager at Ladbrokes & Coral
Are you passionate about sports or delivering excellent customer service? Do you enjoy building positive relationships? Join the Entain family as a Retail Customer Service Manager in our dynamic Ladbrokes & Coral betting shops, where no two days are the same. Contribute to a team that wins together and prioritizes our customers' needs.
Salary: £12.50 per hour
Responsibilities include:
* Delivering outstanding customer service and promoting safer gambling.
* Taking bets on a wide range of sports and events.
* Processing customer transactions, including cash handling.
* Demonstrating our products and betting terminals to customers.
* Handling customer complaints with empathy and problem-solving skills.
* Working towards targets and maintaining high shop standards.
* Opening and closing the shop as needed, with responsibility as a key holder.
Working Patterns:
Shops operate from Monday to Sunday, 8am - 10pm, including weekends and bank holidays. Your weekly rota will typically be 30 hours, comprising long opening or closing shifts and shorter evening shifts, varying week to week. Rota schedules are provided at least four weeks in advance to support work-life balance.
Qualifications:
* Must be 18 years or over.
* Passion for customer service and building relationships.
* Effective communication skills.
* Self-motivated and proactive.
* Ability to work independently and as part of a team.
* Calm and professional handling of challenging situations.
Additional Benefits:
* Optional overtime (subject to availability).
* Pension scheme and ShareSave plan.
* Discounts through Entain Deals.
* Healthcare and wellbeing support.
* Opportunities for development and recognition.
If you require accommodations during the recruitment process, please contact us. We are committed to creating a diverse, inclusive, and respectful workplace for all.
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Join us and be part of a community where everyone is celebrated for their individuality. We adhere to all applicable employment laws and promote ethical hiring practices globally.
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