Overview
Grange Energy Services Limited is a well-established and growing company, proudly delivering expert services and solutions in heating, renewables, and ventilation.
Due to a significant increase in demand for our ventilation services, we’re expanding our team and we’re looking for a Customer Service Administrator to join us!
We’re on the lookout for a highly organised and customer-focused individual to play a crucial role in our friendly, fast-paced team.
The Role
What You’ll Be Doing:
As our Customer Service Administrator, you’ll play a key part in keeping our team running like clockwork! Your days will be varied and rewarding, with a focus on organisation, communication, and delivering excellent customer care.
Responsibilities
* Support the day-to-day operations of our service team, helping to organise schedules and maximise productivity
* Be the first point of contact handling inbound and outbound calls, managing service desk emails, and responding to customer queries
* Liaise with customers to confirm appointments, and rearrange schedules when plans change or priorities shift
* Maintain accurate system records and client information, with regular use of spreadsheets
* Keep everyone in the loop providing clear progress updates to clients, the team, and management
* Escalate technical queries and monitor, ensuring a timely and effective resolution
* Assist with basic finance tasks, including payment allocations, raising invoices, account reconciliations and statement distribution
* Build strong relationships with our valued customers, always aiming to provide friendly and high-quality service
Qualifications/Experience
* Proficient with Microsoft Word and Excel
* Great eye for detail, with a high degree of accuracy
* Strong communicator both in writing and face-to-face with a friendly and professional style
* Naturally well-organised, able to balance tasks and keep on top of priorities
* Calm and focused, delivering great work even when things get busy
This is a full time office-based role at the heart of our operations, playing a key part in keeping everything running smoothly. If you’re organised, enjoy working with people, and take pride in delivering outstanding customer service while offering cheerful, hands-on support to a close-knit team, we’d love to hear from you
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