A position has arisen for a Contact Centre Administrator based in Reading. This role is Part Time (4 Days a week), Monday to Thursday: 9am to 5pm. As a Contact Centre Administrator, you will provide Porsche Retail Groups Customer Contact Advisor Team with administrative support. Our Contact Centre arranges all vehicle service and maintenance bookings for the whole of Porche Retail Group.
This role is pivotal to the day-to-day operations of the Contact Centre by ensuring smooth communication, accurate data management and excellent service delivery to both our customers and internal team. You will play a vital part in maintaining the smooth running of the Contact Centre, managing administrative tasks, supporting the Team Manager and advisors, along with administering outbound predictive marketing for the whole of the Group.
Responsibilities:
Providing administrative support to the Contact Centre Team and Management
Ensuring all customers receive a booking confirmation email
Ensuring customer loan vehicles are correctly administered
Ensuring bookings are correctly administered into the relevant systems
Filtering data in the marketing database to identify prospective service and MOT customers
Updating and maintaining customer information in CRM and call management systems
Maintaining accurate records and documentation in compliance with company policies
Minimum Qualifications:
Proven experience within a customer focused administrative role
Excellent organisational and time management skills
Strong attention to detail and accuracy
Confident communicator with good written and verbal skills
Proficiency in MS Offices (especially Excel and Outlook) and CRM Systems
Preferred Qualifications:
Experience in a call centre environment
Previous experience within a luxury retail brand
Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities. PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture.
In return, we offer:
A part-time role, working Monday to Thursday: 9am to 5pm
Basic salary of £19,656 per annum
Option of a VW Group Vehicle at preferential leasing rates
28 days holiday per year (inc. Bank Holidays), with extra for long service
Preferential rates on several products and services, including high street brands, restaurants, gyms, and Porsche products
Life Assurance
DC Pension Scheme
Employee Assistance Program - support and advice on issues impacting your wellbeing.
On site heavily subsidised barista coffee bar and staff restaurant
Free on-site parking
Centre:
Porsche Retail Group Head Office is combined with the home of Porsche Cars GB. Located conveniently just off junction 12 of the M4, adjacent to a retail park, gym, petrol station and well-known furniture brands. Enjoy a heavily subsidised restaurant serving delicious breakfast and lunch options, along with a fantastic barista bar to fuel your day. Plus, we offer free on-site parking for all staff members.
Company:
Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East.
Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our centres feature state-of-the-art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality.
Applying:
Please note that eRecruitSmart is advertising this role on behalf of Porsche Retail Group. Your CV will be stored on their platform for the Hiring Manager who is responsible for the vacancy to review. Please only apply if you consent to these terms.
You must have eligibility to work in the UK. If your address and contact details are not on your CV, you will not be considered. Youre welcome to request a full synopsis of the job description during your first round of interview, should you be successful.
We look forward to hearing from you!
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