Posted: 18 June
The role
Capital on Tap is a financial platform offering a best‑in‑class business credit card, spend management solution, a savings product and a suite of tools designed to help small businesses operate more efficiently.
Manchester – 3 days per week in the office.
Quality Assurance / Customer Operations
We are looking for analytical specialists who can bring deep subject‑matter expertise to our control environment. You will audit and review financial crime cases to ensure compliance with FCA regulatory standards and the Proceeds of Crime Act.
Holistic Case & Task Auditing: Conduct technical audits of end‑to‑end financial crime cases and customer interactions to ensure full compliance.
SLA & Quality Oversight: Monitor adherence to Service Level Agreements and assess risk mitigation without compromising accuracy.
Advanced Risk Identification: Identify emerging risks, procedural gaps or near‑misses and elevate significant findings to senior stakeholders.
Monthly MI & Reporting: Develop comprehensive monthly management information reports that translate audit data into actionable business insights.
Trend Analysis & Feedback: Identify systemic trends and root causes across the department to provide strategic feedback that shapes training, policy updates and operational processes.
Qualifications
Experienced Investigator: Solid background in Financial Crime, AML and KYC.
Regulatory Mindset: Understanding of FCA, Consumer Duty and the Proceeds of Crime Act.
Confident Communicator: Ability to deliver constructive, evidence‑based feedback to analysts and stakeholders.
Analytical & Detail‑Oriented: Familiarity with QA frameworks or transition from deep‑investigative work to QA responsibilities.
Objective: Investigative curiosity to spot gaps and ensure quality is never compromised for speed.
Interview Process
30‑minute introduction and values call with a Talent Partner
45‑minute interview with a QA Team Lead and Outcome Testing Manager
30‑minute interview with the Head of Customer Insights
Diversity & Inclusion
We welcome applicants from diverse backgrounds and are committed to creating an inclusive environment where everyone can perform at their best.
Benefits
Private Healthcare, dental and optician services through Vitality
Worldwide travel insurance through Vitality
Anniversary rewards up to a 4‑week fully paid sabbatical
Salary sacrifice pension scheme with up to 7% match
Octopus EV salary sacrifice scheme
28 days holiday plus bank holidays
Annual learning and wellbeing budget
Enhanced parental leave
Cycle to work scheme
Season ticket loan
6 free therapy sessions per year
Dog‑friendly offices
Free drinks and snacks in the office
Capital on Tap is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to any protected characteristic.
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