You will be reading customer complaint letters and emails to understand the situation, reviewing facts and evidence, recording details onto the system and sending a response letter to the customer with the outcome.
This is an excellent opportunity to broaden your financial product knowledge and network within a great team.
Location: Remote
The rate on offer is £26,500 per annum, plus 20 days holiday and bank holidays pro rata.
Hours: 37.5hrs Monday - Friday shifts between 9am - 6pm.
Duration: Initially 6 months, however this is likely to extend.
What you’ll be doing as a Motor Complaint Reviewer:
* Take ownership of new complaints and updating customers on the status of existing complaints.
* Preparing and loading customer cases onto the client system ensuring all details are entered correctly.
* Take ownership of cases and collect and review evidence to help with your decision.
* Write templated outcome letters to the customer.
* Manage expectations of all internal and external customers.
What we’d like to see from your application:
* Previous experience within financial services complaints
* Strong oral and written communication
* Confidence to interrogate and collect key information.
* Great prioritising and workload management
* Strong attention to detail
* Confidence with IT systems including excel