Outpatients Reception Team Leader
Tameside and Glossop Integrated Care NHS Foundation Trust
Band 3 - 22.5 hours per week
Hours per week
Outpatient reception rota is across 7 days. Staff are required to cover shifts between the hours of 8am to 8pm Monday to Sunday, inc. Bank holidays. The successful candidate must be able to support the flexibility of the rota.
We are looking to recruit a reliable and enthusiastic individual to join our busy team in providing a professional and effective Reception and clerical service for the Trust's Outpatients Service. Computer literacy is essential as you will be expected to input and extract information from various Trust Patient Administrative Systems. Good customer service skills are also essential within this role.
To provide an efficient Outpatient Reception service maintaining a high level of customer service, accuracy and confidentiality at all times.
Responsibilities include:
* Administering and directing patients & relatives in accessing the appropriate area or service in a courteous, efficient and effective way.
* Assisting patients, verifying and updating patient details, directing visitors to the correct clinic area and ensuring that all follow up activity is captured and booked in a timely manner.
* Supporting the Outpatient Supervisor and Assistant Directorate Manager in providing an efficient and effective Outpatient Reception Team on a daily basis.
* Maintaining accuracy and attention to detail at all times while managing confidential information.
The successful candidate will have good communication & customer service skills, be friendly and caring whilst maintaining a professional approach, and be able to evidence the ability to ensure accuracy and attention to detail at all times.
An appreciation and understanding of the confidential nature of the work is essential. You should be able to work as part of a very busy team and on your own initiative.
Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children.
Our Vision
Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.
Values & Behaviours
* Compassion
* Accountability
* Respect
* Excellence
Diversity & Inclusion
We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+ & Disabled people.
Benefits
Benefits include: flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.
Contact
Name: Joel Vieira
Job title: Outpatients Supervisor
Email address: joel.vieira@tgh.nhs.uk
Telephone number: 0161 922 5511
Sarah Margison
0161 922 5010 (Assistant Directorate Manager - Outpatient services)
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